Support Board
Date/Time: Mon, 18 May 2026 16:59:19 +0000
Account incorrectly marked as Professional – need Non-Professional status
View Count: 148
| [2026-04-02 01:25:10] |
| AlgoAlpha_1 - Posts: 10 |
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Hello, My account has been incorrectly classified as Professional. I am a private individual trading my own personal funds. I do not work in the financial industry, do not provide financial services, do not manage money for others, and do not work for a financial firm. My occupation is in the energy sector and is unrelated to financial markets. Please update my account to Non-Professional status so I can activate CME market data. Thank you. Date Time Of Last Edit: 2026-04-02 12:39:56
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| [2026-04-02 01:30:32] |
| AlgoAlpha_1 - Posts: 10 |
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For clarity, I meet the CME Non-Professional definition: - I am an individual trading only my personal funds - I am not employed by a financial institution - I do not provide financial advice - I do not manage money for others Please update my classification accordingly. |
| [2026-04-02 12:10:30] |
| AlgoAlpha_1 - Posts: 10 |
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The form is currently locked and I am unable to modify my responses. For clarity, my prior selection of "Administrative" was due to limited dropdown options and does not reflect my actual activity. I am a private individual trading only my own personal funds. I have no involvement in financial services, do not manage money for others, and do not provide financial advice. Please manually update my account to Non-Professional status. If needed, I am happy to resubmit the form with corrected selections such as "Private Investor" or "Individual Trader." |
| [2026-04-02 12:37:26] |
| AlgoAlpha_1 - Posts: 10 |
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I am currently unable to receive CME futures market data due to my account being classified as Professional. This appears to have been triggered by the NASDAQ (CTA/UTP) form, which I do not require. I only trade futures (ES, NQ, etc.) using my personal funds and meet all CME Non-Professional criteria. My platform is fully configured (Teton routing + Denali data), but CME data is not authorized. Please update my account to Non-Professional status for CME so I can activate the required futures exchanges. |
| [2026-04-02 12:47:22] |
| SC Support - Posts: 2072 |
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Hi AlgoAlpha_1, let's use the Account Support Ticket here to work through the issue: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1775092966497626395#TopOfTicket |
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