Support Board
Date/Time: Mon, 23 Mar 2026 22:00:03 +0000
data problems
View Count: 35
| [2026-03-23 15:49:48] |
| Mike456039 - Posts: 49 |
|
not my internet not IBRK not anything in self-help been happening a few times recently but long hangs this morning. tried a ping plot but only had ds28 saved bu it showed problem, see attahched ping plot. This happened at the same time as SC DATA freezing/hang I'm UK. SHould I try a different server? |
 Screenshot 2026-03-23 154630.jpg / V - Attached On 2026-03-23 15:49:31 UTC - Size: 90.94 KB - 6 views |
| [2026-03-23 18:12:34] |
| John - SC Support - Posts: 45246 |
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If you have not exited from Sierra Chart since you had that issue, then please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And please give us the time that the issue you are referring to occurred in the Global Time Zone that Sierra Chart is set to ("Global Settings >> Time Zone"). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-23 18:39:18] |
| Mike456039 - Posts: 49 |
|
Thanks, I've just sent the log, at 14:38EST and will send the log of the other two instances that also disconnected. data disconnect - support board requested log Time of disconnect approx 11:44 EST |
| [2026-03-23 20:47:07] |
| John - SC Support - Posts: 45246 |
|
We see the following in your log at the time you specified: 2026-03-23 11:03:24.808 | Network | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. 2026-03-23 11:03:24.808 | Network | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-03-23 11:03:24.808 | Network | DTC Client socket (2) | Closed. 2026-03-23 11:07:26.103 | Unset | Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-03-23 11:08:13.460 | Unset | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2026-03-23 11:10:22.830 | Unset | Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-03-23 11:11:19.519 | Unset | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2026-03-23 11:17:26.127 | Unset | Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-03-23 11:43:47.185 | Unset | Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. 2026-03-23 11:43:47.207 | Unset | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2026-03-23 11:43:48.341 | Unset | Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. 2026-03-23 11:44:08.251 | External Service | Denali Data Feed | There has been no activity on the network socket for 1m 5s. Will reconnect. 2026-03-23 11:44:08.251 | External Service | Denali Data Feed | Waiting for socket receive thread to end 2026-03-23 11:44:08.252 | Network | DTC Client socket (3) | CloseSocket call. 2026-03-23 11:44:08.252 | Network | DTC Client socket (3) | Max send buffers used during socket life: 4 2026-03-23 11:44:08.252 | Network | DTC Client socket (3) | Max send buffer size during socket life: 566 2026-03-23 11:44:08.252 | External Service | Denali Data Feed | Disconnected from the server. 2026-03-23 11:44:08.252 | External Service | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-03-23 11:44:08.252 | Network | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2026-03-23 11:44:11.267 | External Service | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2026-03-23 11:44:11.268 | Network | DTC Client socket (2) | Creating socket. 2026-03-23 11:44:11.268 | Network | DTC Client socket (2) | New receive buffer size: 0 2026-03-23 11:44:11.268 | Network | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2026-03-23 11:44:11.363 | External Service | Denali Data Feed | Network connection to server complete. 2026-03-23 11:44:11.363 | External Service | Denali Data Feed | Starting socket receive thread. 2026-03-23 11:44:11.364 | External Service | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-03-23 11:44:11.475 | External Service | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-03-23 11:44:11.475 | External Service | Denali Data Feed | Sending logon request message. 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | Received logon response. 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | Server Name: SC Realtime Server. 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | Successfully connected. 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | Trading is not supported. 2026-03-23 11:44:11.945 | External Service | Denali Data Feed | MarketDepthIsSupported: 1 2026-03-23 11:44:11.945 | Historical Data | Added historical Intraday data request for CL-202605-NYMEX to the queue. 2026-03-23 11:44:11.945 | Unset | Intraday data recording state for symbol CL-202605-NYMEX is set to download 'Pending'. 2026-03-23 11:44:11.945 | Historical Data | Triggering next historical data download in queue. Based on the response from Interactive Brokers about "Market data farm connection is inactive but should be available upon demand.usfarm.nj", it looks like you lost the connection to Interactive Brokers at that time. Even if you are setup to get data from our Denali Exchange Data Feed, if you can not connect to your selected trading service, the data will also stop. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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