Support Board
Date/Time: Tue, 17 Mar 2026 20:47:42 +0000
Account Usage Time Update
View Count: 12
| [2026-03-17 16:36:23] |
| User311912 - Posts: 2 |
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my chart is totally black. no more candle stick and indicator. please help me how to fix it. thank you and god bless.
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| [2026-03-17 16:38:01] |
| John - SC Support - Posts: 45154 |
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Is this just a single chart where you are having an issue, or is it all charts? Please get us an image of one chart that has this issue (even if it is blank) by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And get us your Message Log by following these instructions for the same symbol as the chart image you took above: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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