Support Board
Date/Time: Sat, 25 Apr 2026 11:24:28 +0000
SC Data Delayed despite log on & Symbol not correct for intraday data?
View Count: 228
| [2026-03-11 05:59:35] |
| User388297 - Posts: 11 |
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Thought I'd correctly set up the data feed and found it was delayed! Then went back to CQG data feed only to get a message stating that SC can't load intraday day for S&P F.US.EPH26. Then what's the correct symbol for realtime intraday data on the SC Data feed? Also, there is no Denali on the data feed pick list. Is that the SC Data? If I give up and return to the CQG feed, what's the symbol to use? What info do you need from to resolve this as it's already cost me ~$900US. |
| [2026-03-11 14:02:14] |
| Sierra_Chart Engineering - Posts: 23601 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You are using the correct symbol. Once you activate the exchange, the Denali Exchange Data Feed will be used when you are using CQG. Also you really should be using Teton order routing for trading CME markets instead of CQG: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-11 14:02:28
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| [2026-03-11 15:27:45] |
| User388297 - Posts: 11 |
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Hi Support, Recall I am not able to get this AMP Futures/Sierra Chart account set up to your preferred config (i.e. SC data feed w/ Teton routing). At this time, no Current Selected Service choice CQG, SC Data or Teton Routing is delivering a functional trading platform for me. Due to clumsy problems last year, the CQG feed was the preferred Selected Service and doesn't work now (see jpg). Choosing the SC Data feed (see jpg) defaults to Delayed data and the supposed fix (logging onto SC Charts for a moment and logging off) has not delivered realtime data. Choosing Teton doesn't even connect (see jpeg). There is a fourth jpg I can upload to show the Feed/Service pulldown menu too. Attached are the quantity three file limit. While I prefer the platform, this quite clumsy method of support consumes far too much of my front time in setup. |
 With CQG Service.jpg / V - Attached On 2026-03-11 15:07:55 UTC - Size: 403.79 KB - 41 views With SC Data Only Delayed.jpg / V - Attached On 2026-03-11 15:08:04 UTC - Size: 433.39 KB - 34 views With Teton Servcie.jpg / V - Attached On 2026-03-11 15:08:14 UTC - Size: 145.03 KB - 37 views |
| [2026-03-11 16:03:58] |
| John - SC Support - Posts: 45769 |
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Since this last post we see that you activated an exchange in order to get the real-time data, as noted in post #2. You should be fine now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-11 17:42:53] |
| User388297 - Posts: 11 |
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Hello Service, Yes, thanks for your help and patience. Thought I'd activated that yesterday and since doing so, all's well. Let's make money. |
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