Support Board
Date/Time: Tue, 14 Apr 2026 08:58:38 +0000
Receiving the data stops when Open Market Depth Window turns on.
View Count: 162
| [2026-02-25 20:37:15] |
| User344478 - Posts: 165 |
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When I start Open Market Depth Window (OMDW) on laptop or on one of two additional monitors the three screens are freezing. When I remove OMDW Sierra Chart starts working again.
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| [2026-02-25 21:09:53] |
| John - SC Support - Posts: 45613 |
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There should be no connection between these items. When you open the Market Depth window and the other screens freeze, does the Market Depth window continue to function properly? Does it continuously update the information in it? What exactly is occurring on the other windows? What happens if you try to access them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-25 22:57:01] |
| User344478 - Posts: 165 |
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When you open the Market Depth window and the other screens freeze, does the Market Depth window continue to function properly? NO. Does it continuously update the information in it? NO. What exactly is occurring on the other windows? I use Clock-Real Time from chart studies on each screen and when I start OMDW on laptop or on one of two additional monitors the three screens and Clock-Real Time are freezing. If I try to acsses them nothing happens. What happens if you try to access them?
Date Time Of Last Edit: 2026-02-26 02:57:27
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| [2026-02-26 14:15:26] |
| John - SC Support - Posts: 45613 |
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Please get us the chartbook that has this occurring, as we want to see if we can reproduce this with your chartbook. Follow these instructions to get us the file: Support Board Posting Information: Attaching a File (Optional) Also, we would like for you to close that chartbook, and then open a single new chart and then open the Market Depth Window, and let us know if you have the same issue with just that one chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 23:36:45] |
| User344478 - Posts: 165 |
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"C:\Users\Owner\Documents\Snagit\2026-03-02_18-20-15.mp4"
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| [2026-03-03 14:43:08] |
| John - SC Support - Posts: 45613 |
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Your last post is the path to a video file on your local computer. We need the chartbook that you are having an issue with by following these instructions: Support Board Posting Information: Attaching a File (Optional) And also close all chartbooks and open a new chart and open the "Market Depth Window" and see if you have the same problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-04 15:50:45] |
| User344478 - Posts: 165 |
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I close all chartbooks and open a new chart and open the "Market Depth Window" and I have the same problem.
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| [2026-03-04 16:35:40] |
| John - SC Support - Posts: 45613 |
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Please get us a chartbook that shows this problem by following these instructions: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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