Support Board
Date/Time: Fri, 03 Apr 2026 23:26:47 +0000
Chart Replay seems stuck
View Count: 173
| [2026-02-16 17:30:31] |
| User874265 - Posts: 8 |
|
if you look at the attached screenshot, the Chart replay seems stuck/not moving. I am not sure why. I looked at Global settings and Chart settings but didn't find anything. Can some please help me in this regard. I am trying to help myself for the last 7 days but in-vain. Please let me know what more information you need from my end to help you better understand the problem. |
sc2.jpg| [2026-02-16 17:43:40] |
| John - SC Support - Posts: 45482 |
|
We can not tell anything from the image, as everything looks correct in the image. You specified that the replay should start on January 1, 2026 at 19:00:00, and your charts show the data in the chart just after that time, so the replay definitely started and posted a few bars. You are replaying all the charts in the chartbook, so you would have entered a "Processing Step in Seconds". This determines how much time is calculated "behind the scenes" before a chart is updated. So if you enter a step of 60, then the system will process 60 seconds worth of data before an update. With a Speed of 5, this means that you will only see an update to your charts every 12 seconds. We wonder if this is what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-17 01:17:41] |
| User874265 - Posts: 8 |
|
Does customer support help by getting on a call, do a screen share and help me with this, if possible ?
|
| [2026-02-17 05:50:04] |
| User874265 - Posts: 8 |
|
Also to mention, my machine is : Intel i3-4150T RAM: 8 GB 2 Cores 64 bit Date Time Of Last Edit: 2026-02-17 05:53:41
|
| [2026-02-17 15:49:42] |
| John - SC Support - Posts: 45482 |
|
We do not do phone support. It is one of the ways we keep costs down in order to offer our software at the low prices we do. The people at the following link are fairly knowledgeable and may be able to help you, if you feel you really need a phone call: Sierra Chart Personal Assistance In the meantime, we would need more information on what is occurring? As we stated, the replay appears to have started and is running. But what did you enter for the "Processing Step in Seconds"? And what exactly is occurring? Is it just choppy? Or is it not moving at all? How long are you giving it to wait for an update? How many charts are in your chartbook? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: