Support Board
Date/Time: Sun, 06 Jul 2025 20:57:52 +0000
FXCM Historical Daily data problem
View Count: 1015
| [2014-10-23 04:07:37] |
| N!co - Posts: 140 |
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Hi, I am having this problem for some time, now i have take the time to make a short video to show you the problem Each time i restart Sierra Chart, all my daily charts , the candles show wrong highs/lows each time to fix this i need to delete and download the data in the video instead of restarting Sierra Chart , i disconnect and reconnect the data feed , to better show you the problem is the same, always wrong candles ! please advice what the problem is here thank you |
 Historical daily data problem.MP4 - Attached On 2014-10-23 04:07:22 UTC - Size: 3.1 MB - 411 views |
| [2014-10-23 04:14:39] |
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We considered this and did some checking. This appears to be a FXCM data problem that we cannot easily resolve. We have pointed this out before to them and they really have not solved it. So we do not know what can be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-24 02:36:32] |
| N!co - Posts: 140 |
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I understand that there might be a problem on FXCM site, but are you serious that you are aware of this problem and can't solve it ?? what about for example that you build in on a FXCM connection , each time there is a disconnect and a reconnection you have all historical charts do an "delete and download" operation ? that way the strange candle is fixed, and those of us who have +30 daily forex charts on the chartbook do not have to do the proces manualy each time Sierra charts is started or there is a internet disconnection May I please ask that you consider some kind of way around the problem that would be highly appreciated |
| [2014-10-24 02:41:37] |
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What you describe is not going to work. It only seems to work due to the nature of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-24 02:49:12] |
| N!co - Posts: 140 |
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i am not a programmer, i am not suggesting the example i gave would be the solution, but if I can manualy "fix" the problem... why wouldn't you programmers be able to build in a solution ?? |
| [2014-10-30 08:45:26] |
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The only reasonable solution is for us to find another source for data and we are going to be working on that. As a general policy, we are not going to come up with ridiculous solutions to data problems with services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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