Support Board
Date/Time: Fri, 06 Feb 2026 01:05:55 +0000
Exchanges cannot be activated
View Count: 9
| [2026-02-05 22:45:28] |
| aryan_k - Posts: 10 |
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I have just started to get this following message on trying to activate the CME exchange: [✖] Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts' exchange. [✖] Exchanges cannot be activated. I have tried different types of exchange, I get the same message, I have enough funds in the account Can you kindly let me know how I can resolve this? |
| [2026-02-06 00:30:12] |
| John - SC Support - Posts: 44466 |
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Your Sierra Chart account is expired. You can not activate an exchange for an expired account. You first need to add enough funds for your account to renew to the package you currently have selected, then you can activate the exchange you want. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop To reiterate, you currently have the "Integrated Advanced" package (Package 11) for one month set for your account. As soon as you have $46.00 in your Services Surplus, your account will automatically remove the $46.00 from the Services Surplus and give you the 1 month of Usage Time. If you want a different package, or you want to decide later, then change the package selection at the following link before adding more funds: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=203091#ServicePackage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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