Support Board
Date/Time: Wed, 04 Feb 2026 08:52:03 +0000
I am stuck into connecting with my AMP account.
View Count: 48
| [2026-02-04 05:32:40] |
| GravisHTG - Posts: 318 |
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I check with amp guy - and they say all ok on their side . I even download the latest build 2026-02-04 05:30:39.302 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-02-04 05:30:39.302 | DTC Client socket (1) | CloseSocket call. 2026-02-04 05:30:39.302 | Teton CME Routing | Failed connections: 1 2026-02-04 05:30:39.302 | DTC Client socket (1) | Closed. 2026-02-04 05:30:39.302 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-02-04 05:30:39.302 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-02-04 05:30:39.317 | DTC Client socket (0) | CloseSocket call. 2026-02-04 05:30:39.317 | Teton CME Routing | Disconnected. 2026-02-04 05:30:39.317 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-02-04 05:30:41.325 | |
| [2026-02-04 08:14:51] |
| Sierra_Chart Engineering - Posts: 22667 |
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We need to see the entire Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-04 08:14:59
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