Support Board
Date/Time: Sun, 22 Mar 2026 04:03:54 +0000
v2822-v2875 Stuck on Calculating Studies
View Count: 580
| [2026-02-04 02:43:32] |
| User273277 - Posts: 132 |
|
I'm on 2875 now, but this has been happening since the MDI changes a few version back. I have 5 chartbooks starting automatically on Sierra Chart startup. The main chartbook opens, flashes the 6 charts in the book as its opening up (there's also a spreadsheet), then the 1/only chart that should be displayed goes black, and shows the message "Calculating Studies..." forever. This is a new behavour since the MDI changes. I have to press F7/F8 to change to another chartbook, and back to the primary chartbook, to see my chart and have the message go away. I tried setting a different chartbook as the book to show on startup, but the same behaviour is presented. Ideas? Date Time Of Last Edit: 2026-02-04 02:46:11
|
 2875calcstud2026-02-03_17-11.png / V - Attached On 2026-02-04 02:40:14 UTC - Size: 14.09 KB - 56 views |
| [2026-02-04 03:46:04] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We do have one other similar report to this, and it is very much believed to be an operating system level problem. We are quite sure there are no issues within Sierra Chart regarding something like this. Does not make any technical sense. The solution to this problem is to enable this option by setting it to Yes: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-04 03:46:14
|
| [2026-02-04 04:36:59] |
| User273277 - Posts: 132 |
|
Thank you. That works better, but not completely fixed. Now the main chart is showing after startup without having to press F7/F8. However, the main chart is coming up in window (restore?) mode, instead of maximized. It first pops open in maximized, loads historical data, then flickers and changes to window mode every time. All non-minimized chart in the chartbook opens in window mode. The other workbooks are fine, with their main charts coming up in maximized mode after startup, and changing to them by pressing F7/F8. If I change which workbook is visible first after startup, they also present the same issue. They open all non-minimized windows in widow mode, and ignore the saved setting of maximized for the main chart. For some reason the chartbook that comes up after first start, won't save the window mode in maximized. Date Time Of Last Edit: 2026-02-04 05:18:47
|
| [2026-02-04 08:15:16] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We will do a remote assistance session with you to see what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-04 17:57:47] |
| User394919 - Posts: 9 |
|
Hello I trade E-mini S & P 500 futures. I recently changed computers and need assistance reinstalling my charting software and reconnecting the market data. Could you please advise on the correct steps? Thank you! I paid to Sierra Chart every 6 months |
| [2026-02-04 21:09:15] |
| John - SC Support - Posts: 45204 |
|
User394919: Please post this in a separate thread. This posting is completely unrelated to what you are asking. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-05 16:31:32] |
| User273277 - Posts: 132 |
|
Sounds good. How do we setup a remote assistance session?
|
| [2026-02-06 00:24:24] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We can do it this evening. Is any time now good? After 7:30 PM?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-06 00:48:03] |
| User273277 - Posts: 132 |
|
Sure now is good. It's 7:47pm est here. Let me know how to connect.
|
| [2026-02-07 00:03:43] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We cannot be 100% sure, because we cannot reproduce the issue in post #3 but we think, with the change we are making, based on our testing, the next release will resolve post #3.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-09 03:55:00] |
| User273277 - Posts: 132 |
|
The issue is still present in 2879. Not sure if it was expected to be fixed in this release. Thanks for looking at this. |
| [2026-02-09 04:48:06] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We just tested this, and definitely could not reproduce this: . It just acts like any regular window and gets covered by other windows when they are brought to the foreground.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-09 16:21:55] |
| User273277 - Posts: 132 |
|
The quoted text is from a different ticket. Time and Sales Detached Window Never Starts on Top Updated to v2880, and this is still happening: For some reason the chartbook that comes up after first start, won't save the window mode in maximized.
|
| [2026-02-10 07:15:42] |
| Sierra_Chart Engineering - Posts: 23290 |
|
Yes, we apologize for posting in the wrong thread.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-13 08:41:31] |
| shajee08 - Posts: 11 |
|
Hi, I am coming across this issue of calculating studies, it was stuck on a frozen state (entire application) and took a few minutes to resume. Noticed it one other time tonight as well but just lagged a bit. Not sure if this is a release issue or a boggled down chartbook.
|
| [2026-02-13 09:56:41] |
| Sierra_Chart Engineering - Posts: 23290 |
|
This is an issue, with a high CPU load in your Chartbook. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-13 09:56:52
|
| [2026-02-15 03:53:08] |
| User273277 - Posts: 132 |
|
Updated to v2882. This failure mode is fixed. Maximized windows are now opening properly between chartbook close/opens. Thanks!
Date Time Of Last Edit: 2026-02-15 04:55:22
|
| [2026-02-17 23:25:15] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We want you to update to prerelease 2883, and let us know if there are any further outstanding issues because we did resolve a particular issue with Spreadsheet Window window states. However, the main chart is coming up in window (restore?) mode, instead of maximized. It first pops open in maximized, loads historical data, then flickers and changes to window mode every time. All non-minimized chart in the chartbook opens in window mode. The other workbooks are fine, with their main charts coming up in maximized mode after startup, and changing to them by pressing F7/F8. If I change which workbook is visible first after startup, they also present the same issue. They open all non-minimized windows in widow mode, and ignore the saved setting of maximized for the main chart. For some reason the chartbook that comes up after first start, won't save the window mode in maximized. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-17 23:25:46
|
| [2026-02-18 05:13:09] |
| User273277 - Posts: 132 |
|
There is still a startup issue related to spreadsheets and min/max of the window detailed with video in Timing of spreadsheet window opening with multiple chartbooks breaks window settings ps. It looks like switching between chartbooks with F7/F8 is faster with less window artifacts? |
| [2026-02-18 07:47:22] |
| Sierra_Chart Engineering - Posts: 23290 |
|
We will figure this out. We have a better idea of what might be causing it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: