Support Board
Date/Time: Tue, 03 Feb 2026 18:51:58 +0000
Chart freezing/delayed data during trading hours.
View Count: 28
| [2026-02-03 15:34:38] |
| Soso - Posts: 2 |
|
Hi Support, My chart froze(delayed data) today for about 20 minutes updated and is frozen again while I am submitting this ticket could please explain why this is happening and how to avoid a recurrence. Thanks Solange https://www.sierrachart.com/image.php?Image=1770132149204.png https://www.sierrachart.com/image.php?Image=1770132721770.png |
| [2026-02-03 16:12:30] |
| John - SC Support - Posts: 44391 |
|
From what you show, it implies that you had a connectivity issue during that time. We do want to point out that you are connecting to, and getting your data, from Rithmic. So most likely this was a connection issue to Rithmic. If you have not cleared your Message Log, or restarted Sierra Chart, then you can get us your Message Log and we'll see if there is anything specific in it. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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