Support Board
Date/Time: Tue, 03 Feb 2026 20:26:26 +0000
Post From: Chart freezing/delayed data during trading hours.
| [2026-02-03 16:12:30] |
| John - SC Support - Posts: 44394 |
|
From what you show, it implies that you had a connectivity issue during that time. We do want to point out that you are connecting to, and getting your data, from Rithmic. So most likely this was a connection issue to Rithmic. If you have not cleared your Message Log, or restarted Sierra Chart, then you can get us your Message Log and we'll see if there is anything specific in it. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |