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Date/Time: Fri, 30 Jan 2026 17:30:22 +0000



New Instance: installation error

View Count: 54

[2026-01-30 07:11:27]
mlt124000 - Posts: 62
getting an error message:

New Instance: installation error
error starting network socket core; contact SC Support for assistance

please advise
imageScreenshot 2026-01-30 020649.png / V - Attached On 2026-01-30 07:10:58 UTC - Size: 318.35 KB - 5 views
[2026-01-30 07:31:12]
mlt124000 - Posts: 62
oh wow.... now i am getting the same message just open SC --- help?!
[2026-01-30 07:55:20]
mlt124000 - Posts: 62
ok update:
i performed the Restoring Backup Global Configuration File, and now i can open my main instance [again]... but still get error message for sub instance
[2026-01-30 08:52:19]
mlt124000 - Posts: 62
2026-01-30 03:46:55.433 | Trade activity files set size: 2720
2026-01-30 03:46:55.438 | Rithmic Direct - DTC | Processed connection points. Count: 474
2026-01-30 03:46:55.468 | Created the DTC Protocol server.
2026-01-30 03:46:55.469 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0
2026-01-30 03:46:55.469 | Reading Internal Order ID file.
2026-01-30 03:46:55.469 | Reading Trade Orders file.
2026-01-30 03:46:55.469 | Reading Trade Positions file.
2026-01-30 03:46:55.469 | Reading Trade Account Data files.
2026-01-30 03:46:55.470 | UDPListener (1740). Port 22904 | Listening on UDP port 22904.
2026-01-30 03:46:55.471 | Software version: 2870 64-bit
2026-01-30 03:46:55.471 | Primary Thread ID: 22132
2026-01-30 03:46:55.471 | Usage end date: 2026-04-03
2026-01-30 03:46:55.471 | Enabled for: Advanced Features 2.
2026-01-30 03:46:55.471 | Enabled for: Sierra Chart Historical Data Service.
2026-01-30 03:46:55.471 | Enabled for: Denali Real-Time Exchange Data Feed.
2026-01-30 03:46:55.471 | Enabled for: Delayed Denali Exchange Data Feed.
2026-01-30 03:46:55.471 | Enabled for exchange2: CME (Trading Account Required)
2026-01-30 03:46:55.471 | Enabled for exchange2: CBOT (Trading Account Required)
2026-01-30 03:46:55.471 | Enabled for exchange2: COMEX (Trading Account Required)
2026-01-30 03:46:55.471 | Enabled for exchange2: NYMEX (Trading Account Required)
2026-01-30 03:46:55.471 | Allow Support for Sierra Chart Data Feeds is enabled.
2026-01-30 03:46:55.471 | Current selected Data/Trading service: Rithmic Direct - DTC
2026-01-30 03:46:55.471 | Custom symbol settings values: enabled
2026-01-30 03:46:55.471 | Chart Update Interval: 500
2026-01-30 03:46:55.471 | Intraday Data Storage Time Unit: 0
2026-01-30 03:46:55.471 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00)
2026-01-30 03:46:55.471 | 2026-01-30 08:46:55 Local computer time in UTC
2026-01-30 03:46:55.471 | 2026-01-30 03:46:55 Local computer time in SC Time Zone
2026-01-30 03:46:55.471 | 2026-01-30 08:46:53 Server time in UTC
2026-01-30 03:46:55.471 | Local computer UTC time and Server UTC time difference: 1 seconds.
2026-01-30 03:46:55.471 | Program path: C:\SierraChart2\
2026-01-30 03:46:55.471 | Data Files path: C:\SierraChart2\Data\
2026-01-30 03:46:55.471 | OS Version Number: 10.0
2026-01-30 03:46:55.471 | Locale Setting: C
2026-01-30 03:46:55.471 | Crash reporter started: true
2026-01-30 03:46:55.471 |
2026-01-30 03:46:55.471 | Created the DTC Protocol historical data server.
2026-01-30 03:46:55.472 | HD Server Manager | Listening on port 11098.
2026-01-30 03:46:55.472 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1.
2026-01-30 03:46:55.473 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close.
2026-01-30 03:46:55.703 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side.
2026-01-30 03:46:55.704 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed.
2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2.
2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0
2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130.
2026-01-30 03:46:56.167 | Received 5 login tokens.
2026-01-30 03:46:56.699 | Symbol settings MD5 received. Request ID: 1.
2026-01-30 03:46:56.699 | Symbol settings are up-to-date for rithmic_v2.trading.
2026-01-30 03:46:57.234 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576
2026-01-30 03:46:57.235 | Rithmic Direct - DTC | Processed connection points. Count: 474
2026-01-30 03:46:57.514 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call.
2026-01-30 03:46:57.515 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close.
2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side.
2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed.
2026-01-30 03:46:57.965 | Requested user files to download.
2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.Cht. Action: 0
2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.scss. Action: 0
2026-01-30 03:46:59.115 | File to download: VT_OpenSourceStudies_arm64.dll. Action: 1
2026-01-30 03:46:59.117 | File to download: VT_OpenSourceStudies_64.dll. Action: 1
2026-01-30 03:46:59.120 | File to download: TWFX_FREE_ZZS_ARM64.dll. Action: 1
2026-01-30 03:46:59.121 | File to download: TWFX_FREE_SWS_ARM64.dll. Action: 1
2026-01-30 03:46:59.122 | File to download: TWFX_FREE_ARM64.dll. Action: 1
2026-01-30 03:46:59.124 | File to download: TWFX_FREE_SWS_64.dll. Action: 1
2026-01-30 03:46:59.126 | File to download: TWFX_FREE_ZZS_64.dll. Action: 1
2026-01-30 03:46:59.127 | File to download: TWFX_FREE_64.dll. Action: 1
2026-01-30 03:46:59.129 | File to download: TDUWickedWave.dll. Action: 1
2026-01-30 03:46:59.130 | File to download: TDUMarketStructure.dll. Action: 1
2026-01-30 03:46:59.130 | File to download: TDUFootPrint.dll. Action: 1
2026-01-30 03:46:59.133 | File to download: sst_FreeBundle_ARM64.dll. Action: 1
2026-01-30 03:46:59.134 | File to download: sst_FreeBundle_64.dll. Action: 1
2026-01-30 03:46:59.135 | File to download: SmartZones_64.dll. Action: 1
2026-01-30 03:46:59.137 | File to download: OrderFlowLabs.com.free_64.dll. Action: 1
2026-01-30 03:46:59.138 | File to download: OrderFlowLabs.com.free_ARM64.dll. Action: 1
2026-01-30 03:46:59.139 | File to download: FC_Contracts_Futures_ARM64.dll. Action: 1
2026-01-30 03:46:59.140 | File to download: FC Futures Position Sizer.Cht. Action: 0
2026-01-30 03:46:59.140 | File to download: FC_Contracts_Futures_64.dll. Action: 1
2026-01-30 03:46:59.140 | File to download: DeltaWickABS_64.dll. Action: 1
2026-01-30 03:46:59.142 | File to download: DeltaSlingshotFADE_64.dll. Action: 1
2026-01-30 03:46:59.144 | User files to download complete
2026-01-30 03:46:59.962 |
2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528
2026-01-30 03:46:59.963 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528
2026-01-30 03:47:00.218 | DTC Client socket (1) | Creating socket. Using TLS 1.2.
2026-01-30 03:47:00.218 | DTC Client socket (1) | New receive buffer size: 0
2026-01-30 03:47:00.218 | DTC Client socket (1) | Connecting to IP: 216.57.156.163.
2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Network connection to server complete.
2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Starting socket receive thread.
2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Using fixed encoding of Binary
2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Sending logon request message.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Received logon response.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server Name: .
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Successfully connected.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Trading is supported.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Order cancel and replace is supported.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | OCO Orders supported.
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: .
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | MarketDepthIsSupported: 0
2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Connection to server complete.
2026-01-30 03:47:01.280 | No download requests in the queue to start downloads for. | Number times message added: 3
2026-01-30 03:47:01.280 | Subscribing to symbol for symbol alert. CLH0.NYMEX
2026-01-30 03:47:01.280 | Mapping CLH0.NYMEX to CLH20. Service code: nymex
2026-01-30 03:47:01.280 | Using symbol data fast lookup vector
2026-01-30 03:47:01.280 | Denali Data Feed | Starting real-time market data updates for: CLH0.NYMEX (CLH20). ID: 1 Service code: nymex
2026-01-30 03:47:01.281 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443
2026-01-30 03:47:01.281 | Denali Data Feed | Requesting security definition data for: CLH0.NYMEX (CLH20). ID: 1
2026-01-30 03:47:01.324 | DTC Client socket (2) | Creating socket.
2026-01-30 03:47:01.324 | DTC Client socket (2) | New receive buffer size: 0
2026-01-30 03:47:01.324 | DTC Client socket (2) | Connecting to IP: 69.39.70.249.
2026-01-30 03:47:01.572 | Denali Data Feed | Network connection to server complete.
2026-01-30 03:47:01.572 | Denali Data Feed | Starting socket receive thread.
2026-01-30 03:47:01.572 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard
2026-01-30 03:47:01.834 | Denali Data Feed | Setting DTC encoding to Binary VLS
2026-01-30 03:47:01.834 | Denali Data Feed | Sending logon request message.
2026-01-30 03:47:02.553 | Denali Data Feed | Received logon response.
2026-01-30 03:47:02.553 | Denali Data Feed | Server Name: SC Realtime Server.
2026-01-30 03:47:02.553 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8
2026-01-30 03:47:02.553 | Denali Data Feed | Successfully connected.
2026-01-30 03:47:02.553 | Denali Data Feed | Trading is not supported.
2026-01-30 03:47:02.553 | Denali Data Feed | MarketDepthIsSupported: 1
2026-01-30 03:47:02.553 | Denali Data Feed | Restarting real-time data updates for symbol: CLH0.NYMEX -> CLH20
2026-01-30 03:47:02.896 | Denali Data Feed | Real-time data for symbol CLH0.NYMEX is currently unavailable.
2026-01-30 03:47:02.896 | Denali Data Feed | Received security definition for symbol CLH0.NYMEX
2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2.
2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0
2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130.
2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576
2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Processed connection points. Count: 474
2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call.
2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close.
2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side.
2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed.
2026-01-30 03:47:45.311 | Loading DLL: C:\SierraChart2\Data\sst_FreeBundle.dll (sst_FreeBundle_64.dll). Handle: 7ffd3fe70000
2026-01-30 03:47:45.316 | Loading DLL: C:\SierraChart2\Data\FC_Contracts_Futures.dll (FC_Contracts_Futures_64.dll). Handle: 7ffd3f790000
2026-01-30 03:47:45.321 | Loading DLL: C:\SierraChart2\Data\DeltaSlingshotFADE.dll (DeltaSlingshotFADE_64.dll). Handle: 66000000
2026-01-30 03:47:45.327 | Loading DLL: C:\SierraChart2\Data\PnLOnChart.dll (PnLOnChart_64.dll). Handle: 8420000
2026-01-30 03:47:45.334 | Loading DLL: C:\SierraChart2\Data\MBoxWaveXE.dll (MBoxWaveXE_64.dll). Handle: 6fbc0000
2026-01-30 03:47:45.339 | Loading DLL: C:\SierraChart2\Data\OrderFlowLabs.com.free.dll (OrderFlowLabs.com.free_64.dll). Handle: 7ffd3f720000
2026-01-30 03:47:45.344 | Loading DLL: C:\SierraChart2\Data\RiskRewardTool.dll (RiskRewardTool_64.dll). Handle: 8850000
2026-01-30 03:47:45.350 | Loading DLL: C:\SierraChart2\Data\TWFX_FREE_64 - Copy.dll (TWFX_FREE_64 - Copy.dll). Handle: 7ffd3f010000
2026-01-30 03:47:45.360 | Loading DLL: C:\SierraChart2\Data\MGannSwing.dll (MGannSwing_64.dll). Handle: 65380000
2026-01-30 03:47:45.365 | Loading DLL: C:\SierraChart2\Data\MBoxHistogram.dll (MBoxHistogram_64.dll). Handle: 65040000
2026-01-30 03:47:45.370 | Loading DLL: C:\SierraChart2\Data\MCumulativeDelta.dll (MCumulativeDelta_64.dll). Handle: 6d6c0000
2026-01-30 03:47:45.379 | Loading DLL: C:\SierraChart2\Data\SubgraphMultiplier.dll (SubgraphMultiplier_64.dll). Handle: 8aa0000
2026-01-30 03:47:45.390 | GCJ6.COMEX 3 Min #1 | Reloading chart.
2026-01-30 03:47:45.563 | GCJ6.COMEX 5 Min #2 | Reloading chart.
2026-01-30 03:47:45.757 | GCJ6.COMEX 5 Min #3 | Reloading chart.
2026-01-30 03:47:45.764 | Loading DLL: C:\SierraChart2\Data\leg2leg.dll (leg2leg.dll). Handle: 750000
2026-01-30 03:47:45.830 | GCJ6.COMEX 5 Min #5 | Reloading chart.
2026-01-30 03:47:45.844 | Loading DLL: C:\SierraChart2\Data\SmartZones.dll (SmartZones_64.dll). Handle: d670000
2026-01-30 03:47:45.852 | Loading DLL: C:\SierraChart2\Data\Full_VZscore.dll (Full_VZscore_64.dll). Handle: d530000
2026-01-30 03:47:45.864 | Loading DLL: C:\SierraChart2\Data\DeltaWickABS.dll (DeltaWickABS_64.dll). Handle: f150000
2026-01-30 03:47:45.874 | Loading DLL: C:\SierraChart2\Data\delta_heatmap_smooth2.dll (delta_heatmap_smooth2_64.dll). Handle: f240000
2026-01-30 03:47:45.880 | Loading DLL: C:\SierraChart2\Data\TER_LinearRegression.dll (TER_LinearRegression_64.dll). Handle: f330000
2026-01-30 03:47:45.886 | Loading DLL: C:\SierraChart2\Data\TER_MomoVolatility.dll (TER_MomoVolatility_64.dll). Handle: 103f0000
2026-01-30 03:47:45.892 | Loading DLL: C:\SierraChart2\Data\Triple_Oscillator.dll (Triple_Oscillator_64.dll). Handle: 104e0000
2026-01-30 03:47:45.950 | GCJ6.COMEX 5 Min #4 | Reloading chart.
2026-01-30 03:47:46.097 | GCJ6.COMEX 3 Min #1 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00
2026-01-30 03:47:49.667 | GCJ6.COMEX 3 Min #1 | Chart data loading complete.
2026-01-30 03:47:50.173 | GCJ6.COMEX 5 Min #2 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00
2026-01-30 03:47:50.237 | GCJ6.COMEX 5 Min #2 | Chart data loading complete.
2026-01-30 03:47:50.566 | GCJ6.COMEX 5 Min #3 | Chart data loading complete.
2026-01-30 03:47:50.573 | GCJ6.COMEX 5 Min #5 | Chart data loading complete.
2026-01-30 03:47:50.603 | GCJ6.COMEX 5 Min #4 | Chart data loading complete.
2026-01-30 03:47:50.950 | Mapping GCJ6.COMEX to GCJ26. Service code: comex
2026-01-30 03:47:50.950 | Denali Data Feed | Starting real-time market data updates for: GCJ6.COMEX (GCJ26). ID: 2 Service code: comex
2026-01-30 03:47:50.950 | Denali Data Feed | Requesting security definition data for: GCJ6.COMEX (GCJ26). ID: 2
2026-01-30 03:47:50.950 | Starting DelayedDownloadMonitoringTimer
2026-01-30 03:47:50.950 | Starting HDTimeoutTimer
2026-01-30 03:47:50.950 | Added historical Intraday data request for GCJ6.COMEX to the queue.
2026-01-30 03:47:50.950 | Intraday data recording state for symbol GCJ6.COMEX is set to download 'Pending'.
2026-01-30 03:47:50.951 | Triggering next historical data download in queue.
2026-01-30 03:47:51.188 | Delaying start of download for GCJ6.COMEX.
2026-01-30 03:47:51.419 | Denali Data Feed | Setting external service identifier for symbol GCJ6.COMEX to 42000890
2026-01-30 03:47:51.419 | Denali Data Feed | Received security definition for symbol GCJ6.COMEX
2026-01-30 03:47:56.135 | HD Request # 1 | Downloading Intraday chart data for GCJ6.COMEX to the file GCJ6.COMEX.scid. Service: comex
2026-01-30 03:47:56.135 | HD Request # 1 | Download start date-time: 2026-01-30 03:40:39.000000. File last date-time: 2026-01-30 03:40:39.400000
2026-01-30 03:47:56.135 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150
2026-01-30 03:47:56.140 | Socket (3) | Creating socket.
2026-01-30 03:47:56.140 | Socket (3) | New receive buffer size: 0
2026-01-30 03:47:56.140 | Socket (3) | Connecting to IP: 67.214.125.5.
2026-01-30 03:47:56.654 | HD Request # 1 | Setting DTC encoding to Binary VLS
2026-01-30 03:47:56.654 | HD Request # 1 | Sending historical data logon request message.
2026-01-30 03:47:56.941 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-01-30 03:40:39. Record interval: 0. Symbol: GCJ26
2026-01-30 03:47:57.197 | HD Request # 1 | Decompressing data.
2026-01-30 03:47:57.716 | HD Request # 1 | Receiving Intraday data for GCJ6.COMEX starting at 2026-01-30 03:40:39.400000
2026-01-30 03:47:57.717 | Socket (3) | CloseSocket call.
2026-01-30 03:47:57.717 | Socket (3) | Shutdown started. Waiting for graceful close.
2026-01-30 03:47:57.718 | Historical data download thread signaled to stop.
2026-01-30 03:47:57.718 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-01-30 03:40:40.511000.
2026-01-30 03:47:57.718 | HD Request # 1 | Received 2160 Intraday data records from 2026-01-30 03:40:39.400000 to 2026-01-30 03:47:55.891000 (7.3 minutes. Delay: 1.8 seconds) and wrote 2159 records for GCJ6.COMEX
2026-01-30 03:47:57.726 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-01-30 08:47:55.891000
2026-01-30 03:47:57.726 | Added 9 Time and Sales records to Intraday data file for GCJ6.COMEX after download.
2026-01-30 03:47:57.726 | HD Request # 1 | Completion time: 1s.
2026-01-30 03:47:57.726 | HD Request # 1 | Intraday data download complete for GCJ6.COMEX. Unique request ID: 1
2026-01-30 03:47:57.726 | Removing historical data download ID 1.
2026-01-30 03:47:57.726 | Real-time Intraday chart data file updates started for GCJ6.COMEX
2026-01-30 03:47:57.726 | Intraday chart data file opened for GCJ6.COMEX
2026-01-30 03:47:57.726 | HD Request # 1 | Enabling Intraday chart updating for symbol.
2026-01-30 03:47:57.726 |
2026-01-30 03:47:57.726 | No download requests in the queue to start downloads for.
2026-01-30 03:47:57.973 | Socket (3) | Socket gracefully closed by remote side.
2026-01-30 03:47:57.973 | Socket (3) | Closed.
2026-01-30 03:48:00.584 | Opened cached Intraday file: C:\SierraChart2\Data\GCJ6.COMEX.scid. Thread ID: 2144
2026-01-30 03:48:10.080 | Created process C:\SierraChart2\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart2\SierraChartInstance_2
[2026-01-30 08:54:04]
mlt124000 - Posts: 62
and now again.... main instance getting the error message

update: i did the copy/paste deleted the backup files again and can access... BUT why does it keep happening?
Date Time Of Last Edit: 2026-01-30 08:56:57
[2026-01-30 09:03:35]
mlt124000 - Posts: 62
update:
reverted to 2798 and now issue resolved...

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