Support Board
Date/Time: Fri, 30 Jan 2026 18:55:28 +0000
Post From: New Instance: installation error
| [2026-01-30 08:52:19] |
| mlt124000 - Posts: 62 |
|
2026-01-30 03:46:55.433 | Trade activity files set size: 2720 2026-01-30 03:46:55.438 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:46:55.468 | Created the DTC Protocol server. 2026-01-30 03:46:55.469 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-01-30 03:46:55.469 | Reading Internal Order ID file. 2026-01-30 03:46:55.469 | Reading Trade Orders file. 2026-01-30 03:46:55.469 | Reading Trade Positions file. 2026-01-30 03:46:55.469 | Reading Trade Account Data files. 2026-01-30 03:46:55.470 | UDPListener (1740). Port 22904 | Listening on UDP port 22904. 2026-01-30 03:46:55.471 | Software version: 2870 64-bit 2026-01-30 03:46:55.471 | Primary Thread ID: 22132 2026-01-30 03:46:55.471 | Usage end date: 2026-04-03 2026-01-30 03:46:55.471 | Enabled for: Advanced Features 2. 2026-01-30 03:46:55.471 | Enabled for: Sierra Chart Historical Data Service. 2026-01-30 03:46:55.471 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-30 03:46:55.471 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-30 03:46:55.471 | Enabled for exchange2: CME (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: CBOT (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: COMEX (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-01-30 03:46:55.471 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-30 03:46:55.471 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-01-30 03:46:55.471 | Custom symbol settings values: enabled 2026-01-30 03:46:55.471 | Chart Update Interval: 500 2026-01-30 03:46:55.471 | Intraday Data Storage Time Unit: 0 2026-01-30 03:46:55.471 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-01-30 03:46:55.471 | 2026-01-30 08:46:55 Local computer time in UTC 2026-01-30 03:46:55.471 | 2026-01-30 03:46:55 Local computer time in SC Time Zone 2026-01-30 03:46:55.471 | 2026-01-30 08:46:53 Server time in UTC 2026-01-30 03:46:55.471 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-01-30 03:46:55.471 | Program path: C:\SierraChart2\ 2026-01-30 03:46:55.471 | Data Files path: C:\SierraChart2\Data\ 2026-01-30 03:46:55.471 | OS Version Number: 10.0 2026-01-30 03:46:55.471 | Locale Setting: C 2026-01-30 03:46:55.471 | Crash reporter started: true 2026-01-30 03:46:55.471 | 2026-01-30 03:46:55.471 | Created the DTC Protocol historical data server. 2026-01-30 03:46:55.472 | HD Server Manager | Listening on port 11098. 2026-01-30 03:46:55.472 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-01-30 03:46:55.473 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-01-30 03:46:55.703 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2026-01-30 03:46:56.167 | Received 5 login tokens. 2026-01-30 03:46:56.699 | Symbol settings MD5 received. Request ID: 1. 2026-01-30 03:46:56.699 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-01-30 03:46:57.234 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576 2026-01-30 03:46:57.235 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:46:57.514 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-01-30 03:46:57.515 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-01-30 03:46:57.965 | Requested user files to download. 2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.Cht. Action: 0 2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.scss. Action: 0 2026-01-30 03:46:59.115 | File to download: VT_OpenSourceStudies_arm64.dll. Action: 1 2026-01-30 03:46:59.117 | File to download: VT_OpenSourceStudies_64.dll. Action: 1 2026-01-30 03:46:59.120 | File to download: TWFX_FREE_ZZS_ARM64.dll. Action: 1 2026-01-30 03:46:59.121 | File to download: TWFX_FREE_SWS_ARM64.dll. Action: 1 2026-01-30 03:46:59.122 | File to download: TWFX_FREE_ARM64.dll. Action: 1 2026-01-30 03:46:59.124 | File to download: TWFX_FREE_SWS_64.dll. Action: 1 2026-01-30 03:46:59.126 | File to download: TWFX_FREE_ZZS_64.dll. Action: 1 2026-01-30 03:46:59.127 | File to download: TWFX_FREE_64.dll. Action: 1 2026-01-30 03:46:59.129 | File to download: TDUWickedWave.dll. Action: 1 2026-01-30 03:46:59.130 | File to download: TDUMarketStructure.dll. Action: 1 2026-01-30 03:46:59.130 | File to download: TDUFootPrint.dll. Action: 1 2026-01-30 03:46:59.133 | File to download: sst_FreeBundle_ARM64.dll. Action: 1 2026-01-30 03:46:59.134 | File to download: sst_FreeBundle_64.dll. Action: 1 2026-01-30 03:46:59.135 | File to download: SmartZones_64.dll. Action: 1 2026-01-30 03:46:59.137 | File to download: OrderFlowLabs.com.free_64.dll. Action: 1 2026-01-30 03:46:59.138 | File to download: OrderFlowLabs.com.free_ARM64.dll. Action: 1 2026-01-30 03:46:59.139 | File to download: FC_Contracts_Futures_ARM64.dll. Action: 1 2026-01-30 03:46:59.140 | File to download: FC Futures Position Sizer.Cht. Action: 0 2026-01-30 03:46:59.140 | File to download: FC_Contracts_Futures_64.dll. Action: 1 2026-01-30 03:46:59.140 | File to download: DeltaWickABS_64.dll. Action: 1 2026-01-30 03:46:59.142 | File to download: DeltaSlingshotFADE_64.dll. Action: 1 2026-01-30 03:46:59.144 | User files to download complete 2026-01-30 03:46:59.962 | 2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-30 03:46:59.963 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-01-30 03:47:00.218 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-01-30 03:47:00.218 | DTC Client socket (1) | New receive buffer size: 0 2026-01-30 03:47:00.218 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Network connection to server complete. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Starting socket receive thread. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Sending logon request message. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Received logon response. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server Name: . 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Successfully connected. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Trading is supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | OCO Orders supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Connection to server complete. 2026-01-30 03:47:01.280 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-30 03:47:01.280 | Subscribing to symbol for symbol alert. CLH0.NYMEX 2026-01-30 03:47:01.280 | Mapping CLH0.NYMEX to CLH20. Service code: nymex 2026-01-30 03:47:01.280 | Using symbol data fast lookup vector 2026-01-30 03:47:01.280 | Denali Data Feed | Starting real-time market data updates for: CLH0.NYMEX (CLH20). ID: 1 Service code: nymex 2026-01-30 03:47:01.281 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-01-30 03:47:01.281 | Denali Data Feed | Requesting security definition data for: CLH0.NYMEX (CLH20). ID: 1 2026-01-30 03:47:01.324 | DTC Client socket (2) | Creating socket. 2026-01-30 03:47:01.324 | DTC Client socket (2) | New receive buffer size: 0 2026-01-30 03:47:01.324 | DTC Client socket (2) | Connecting to IP: 69.39.70.249. 2026-01-30 03:47:01.572 | Denali Data Feed | Network connection to server complete. 2026-01-30 03:47:01.572 | Denali Data Feed | Starting socket receive thread. 2026-01-30 03:47:01.572 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-30 03:47:01.834 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-01-30 03:47:01.834 | Denali Data Feed | Sending logon request message. 2026-01-30 03:47:02.553 | Denali Data Feed | Received logon response. 2026-01-30 03:47:02.553 | Denali Data Feed | Server Name: SC Realtime Server. 2026-01-30 03:47:02.553 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-30 03:47:02.553 | Denali Data Feed | Successfully connected. 2026-01-30 03:47:02.553 | Denali Data Feed | Trading is not supported. 2026-01-30 03:47:02.553 | Denali Data Feed | MarketDepthIsSupported: 1 2026-01-30 03:47:02.553 | Denali Data Feed | Restarting real-time data updates for symbol: CLH0.NYMEX -> CLH20 2026-01-30 03:47:02.896 | Denali Data Feed | Real-time data for symbol CLH0.NYMEX is currently unavailable. 2026-01-30 03:47:02.896 | Denali Data Feed | Received security definition for symbol CLH0.NYMEX 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576 2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2026-01-30 03:47:45.311 | Loading DLL: C:\SierraChart2\Data\sst_FreeBundle.dll (sst_FreeBundle_64.dll). Handle: 7ffd3fe70000 2026-01-30 03:47:45.316 | Loading DLL: C:\SierraChart2\Data\FC_Contracts_Futures.dll (FC_Contracts_Futures_64.dll). Handle: 7ffd3f790000 2026-01-30 03:47:45.321 | Loading DLL: C:\SierraChart2\Data\DeltaSlingshotFADE.dll (DeltaSlingshotFADE_64.dll). Handle: 66000000 2026-01-30 03:47:45.327 | Loading DLL: C:\SierraChart2\Data\PnLOnChart.dll (PnLOnChart_64.dll). Handle: 8420000 2026-01-30 03:47:45.334 | Loading DLL: C:\SierraChart2\Data\MBoxWaveXE.dll (MBoxWaveXE_64.dll). Handle: 6fbc0000 2026-01-30 03:47:45.339 | Loading DLL: C:\SierraChart2\Data\OrderFlowLabs.com.free.dll (OrderFlowLabs.com.free_64.dll). Handle: 7ffd3f720000 2026-01-30 03:47:45.344 | Loading DLL: C:\SierraChart2\Data\RiskRewardTool.dll (RiskRewardTool_64.dll). Handle: 8850000 2026-01-30 03:47:45.350 | Loading DLL: C:\SierraChart2\Data\TWFX_FREE_64 - Copy.dll (TWFX_FREE_64 - Copy.dll). Handle: 7ffd3f010000 2026-01-30 03:47:45.360 | Loading DLL: C:\SierraChart2\Data\MGannSwing.dll (MGannSwing_64.dll). Handle: 65380000 2026-01-30 03:47:45.365 | Loading DLL: C:\SierraChart2\Data\MBoxHistogram.dll (MBoxHistogram_64.dll). Handle: 65040000 2026-01-30 03:47:45.370 | Loading DLL: C:\SierraChart2\Data\MCumulativeDelta.dll (MCumulativeDelta_64.dll). Handle: 6d6c0000 2026-01-30 03:47:45.379 | Loading DLL: C:\SierraChart2\Data\SubgraphMultiplier.dll (SubgraphMultiplier_64.dll). Handle: 8aa0000 2026-01-30 03:47:45.390 | GCJ6.COMEX 3 Min #1 | Reloading chart. 2026-01-30 03:47:45.563 | GCJ6.COMEX 5 Min #2 | Reloading chart. 2026-01-30 03:47:45.757 | GCJ6.COMEX 5 Min #3 | Reloading chart. 2026-01-30 03:47:45.764 | Loading DLL: C:\SierraChart2\Data\leg2leg.dll (leg2leg.dll). Handle: 750000 2026-01-30 03:47:45.830 | GCJ6.COMEX 5 Min #5 | Reloading chart. 2026-01-30 03:47:45.844 | Loading DLL: C:\SierraChart2\Data\SmartZones.dll (SmartZones_64.dll). Handle: d670000 2026-01-30 03:47:45.852 | Loading DLL: C:\SierraChart2\Data\Full_VZscore.dll (Full_VZscore_64.dll). Handle: d530000 2026-01-30 03:47:45.864 | Loading DLL: C:\SierraChart2\Data\DeltaWickABS.dll (DeltaWickABS_64.dll). Handle: f150000 2026-01-30 03:47:45.874 | Loading DLL: C:\SierraChart2\Data\delta_heatmap_smooth2.dll (delta_heatmap_smooth2_64.dll). Handle: f240000 2026-01-30 03:47:45.880 | Loading DLL: C:\SierraChart2\Data\TER_LinearRegression.dll (TER_LinearRegression_64.dll). Handle: f330000 2026-01-30 03:47:45.886 | Loading DLL: C:\SierraChart2\Data\TER_MomoVolatility.dll (TER_MomoVolatility_64.dll). Handle: 103f0000 2026-01-30 03:47:45.892 | Loading DLL: C:\SierraChart2\Data\Triple_Oscillator.dll (Triple_Oscillator_64.dll). Handle: 104e0000 2026-01-30 03:47:45.950 | GCJ6.COMEX 5 Min #4 | Reloading chart. 2026-01-30 03:47:46.097 | GCJ6.COMEX 3 Min #1 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00 2026-01-30 03:47:49.667 | GCJ6.COMEX 3 Min #1 | Chart data loading complete. 2026-01-30 03:47:50.173 | GCJ6.COMEX 5 Min #2 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00 2026-01-30 03:47:50.237 | GCJ6.COMEX 5 Min #2 | Chart data loading complete. 2026-01-30 03:47:50.566 | GCJ6.COMEX 5 Min #3 | Chart data loading complete. 2026-01-30 03:47:50.573 | GCJ6.COMEX 5 Min #5 | Chart data loading complete. 2026-01-30 03:47:50.603 | GCJ6.COMEX 5 Min #4 | Chart data loading complete. 2026-01-30 03:47:50.950 | Mapping GCJ6.COMEX to GCJ26. Service code: comex 2026-01-30 03:47:50.950 | Denali Data Feed | Starting real-time market data updates for: GCJ6.COMEX (GCJ26). ID: 2 Service code: comex 2026-01-30 03:47:50.950 | Denali Data Feed | Requesting security definition data for: GCJ6.COMEX (GCJ26). ID: 2 2026-01-30 03:47:50.950 | Starting DelayedDownloadMonitoringTimer 2026-01-30 03:47:50.950 | Starting HDTimeoutTimer 2026-01-30 03:47:50.950 | Added historical Intraday data request for GCJ6.COMEX to the queue. 2026-01-30 03:47:50.950 | Intraday data recording state for symbol GCJ6.COMEX is set to download 'Pending'. 2026-01-30 03:47:50.951 | Triggering next historical data download in queue. 2026-01-30 03:47:51.188 | Delaying start of download for GCJ6.COMEX. 2026-01-30 03:47:51.419 | Denali Data Feed | Setting external service identifier for symbol GCJ6.COMEX to 42000890 2026-01-30 03:47:51.419 | Denali Data Feed | Received security definition for symbol GCJ6.COMEX 2026-01-30 03:47:56.135 | HD Request # 1 | Downloading Intraday chart data for GCJ6.COMEX to the file GCJ6.COMEX.scid. Service: comex 2026-01-30 03:47:56.135 | HD Request # 1 | Download start date-time: 2026-01-30 03:40:39.000000. File last date-time: 2026-01-30 03:40:39.400000 2026-01-30 03:47:56.135 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2026-01-30 03:47:56.140 | Socket (3) | Creating socket. 2026-01-30 03:47:56.140 | Socket (3) | New receive buffer size: 0 2026-01-30 03:47:56.140 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-01-30 03:47:56.654 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-01-30 03:47:56.654 | HD Request # 1 | Sending historical data logon request message. 2026-01-30 03:47:56.941 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-01-30 03:40:39. Record interval: 0. Symbol: GCJ26 2026-01-30 03:47:57.197 | HD Request # 1 | Decompressing data. 2026-01-30 03:47:57.716 | HD Request # 1 | Receiving Intraday data for GCJ6.COMEX starting at 2026-01-30 03:40:39.400000 2026-01-30 03:47:57.717 | Socket (3) | CloseSocket call. 2026-01-30 03:47:57.717 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-30 03:47:57.718 | Historical data download thread signaled to stop. 2026-01-30 03:47:57.718 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-01-30 03:40:40.511000. 2026-01-30 03:47:57.718 | HD Request # 1 | Received 2160 Intraday data records from 2026-01-30 03:40:39.400000 to 2026-01-30 03:47:55.891000 (7.3 minutes. Delay: 1.8 seconds) and wrote 2159 records for GCJ6.COMEX 2026-01-30 03:47:57.726 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-01-30 08:47:55.891000 2026-01-30 03:47:57.726 | Added 9 Time and Sales records to Intraday data file for GCJ6.COMEX after download. 2026-01-30 03:47:57.726 | HD Request # 1 | Completion time: 1s. 2026-01-30 03:47:57.726 | HD Request # 1 | Intraday data download complete for GCJ6.COMEX. Unique request ID: 1 2026-01-30 03:47:57.726 | Removing historical data download ID 1. 2026-01-30 03:47:57.726 | Real-time Intraday chart data file updates started for GCJ6.COMEX 2026-01-30 03:47:57.726 | Intraday chart data file opened for GCJ6.COMEX 2026-01-30 03:47:57.726 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-01-30 03:47:57.726 | 2026-01-30 03:47:57.726 | No download requests in the queue to start downloads for. 2026-01-30 03:47:57.973 | Socket (3) | Socket gracefully closed by remote side. 2026-01-30 03:47:57.973 | Socket (3) | Closed. 2026-01-30 03:48:00.584 | Opened cached Intraday file: C:\SierraChart2\Data\GCJ6.COMEX.scid. Thread ID: 2144 2026-01-30 03:48:10.080 | Created process C:\SierraChart2\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart2\SierraChartInstance_2 |