Support Board
Date/Time: Wed, 18 Mar 2026 17:15:35 +0000
DPL anomaly - help please.
View Count: 169
| [2026-01-30 00:26:12] |
| The 2 Minute Trader - Posts: 7 |
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I realise there are a lot of settings that need to be correct for DPL to be correct, but I have been using SC for a while and never seen this before. I have attached a 2-minute video to show the behaviour. Hopefully, I can get this corrected. This interface did not allow me to upload the video, so please view it at https://e.pcloud.link/publink/show?code=XZ5AgaZvGbqx3nd1H4W5rAcDtIHb0lQ5S4k Thanks! |
| [2026-01-30 15:29:43] |
| John - SC Support - Posts: 45171 |
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When the Daily Profit/Loss displayed in the Trade Window is incorrect, then go through the information at the following link: Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-31 00:04:17] |
| The 2 Minute Trader - Posts: 7 |
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Hello John, I guess you didn't watch the video I made. The DPL in the trade window is CORRECT. The tics reported are INCORRECT, which means the SC software is wrong. It's not due to a setting error on my part. Also, the DPL in the "Balance Window/Trade Account Monitor" is INCORRECT (it does not align with the trade window), so clearly SC is calculating those 2 values differently, which doesn’t make sense. I have read the documentation you linked THOROUGHLY and all my settings are as recommended. I also note that what I am describing relates to only ONE trade within the time window, so those settings are effectively irrelevant to this discussion. I would be grateful if you would watch the video, please, so you can assess and advise on the real problem instead of assuming I am incompetent. Thanks! Date Time Of Last Edit: 2026-01-31 00:17:32
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| [2026-01-31 05:48:07] |
| Sierra_Chart Engineering - Posts: 23241 |
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Show us a screenshot of what you are referring to: Also, the DPL in the "Balance Window/Trade Account Monitor" is INCORRECT (it does not align with the trade window), so clearly SC is calculating those 2 values differently, which doesn’t make sense. None of the values on the Trade Account Monitor are calculated by Sierra Chart. They all come from the external trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-31 05:48:17
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| [2026-01-31 05:55:58] |
| Sierra_Chart Engineering - Posts: 23241 |
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We do not watch videos: Support Board Posting Information: Do Not Post Videos Unless Requested! And as explained, we will not access the video, through an external website. For security reasons we do not do that. Go through this entire page: Help With Daily Profit/Loss Value We are not assuming this, but we are very used to users disregarding some or all of the documentation: instead of assuming I am incompetent.
Also refer to item 35 on the page linked above Finally, if support has referred you to this page, then as a matter of policy we do not provide any help beyond referring to this documentation with Daily Profit/Loss calculations. If you have a question about it and it does not look right, there is no further help we will provide.
In this case what you need to do, is follow through the Simplified Steps to Solve Incorrect Daily Profit/Loss instructions at the time when your Position is flat, which provides instructions which effectively reset the Daily Profit/Loss value. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-31 06:01:30
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