Support Board
Date/Time: Tue, 27 Jan 2026 00:30:59 +0000
CME Pro
View Count: 21
| [2026-01-26 17:31:14] |
| Morgana - Posts: 1 |
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Account keeps switching to Pro trader, I am not and have a futures account (IBKR) connected. It´s not the first time account reverts to Pro, what can I do to make it go back to non pro and keep it that way? Thank you.
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| [2026-01-26 21:17:13] |
| John - SC Support - Posts: 44226 |
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you have not properly filled out the Exchange Agreements for the CME Group data. Specifically, you have not entered the "Clearing Firm" and "Account Number" information. If you have an account with Interactive Brokers, then you need to enter "Interactive Brokers" for the Clearing Firm, and enter your Interactive Brokers Account Number for the Account Number field. Please redo the agreements at the following link. Be sure to redo both of the agreements ("Uniform Subscriber Agreement" and the "CME Non-Professional Certification"). https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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