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Date/Time: Fri, 16 Jan 2026 20:08:34 +0000



Alert sounds not playing

View Count: 27

[2026-01-16 16:09:52]
slayer1118 - Posts: 3
I am trying to troubleshoot an alert sound not playing, as outlined here. General Settings Window: Troubleshooting for Alert Sounds That Do Not Play

When I go to click log in the alert manager, it does not match the format shown in the troubleshooting article. i have attached screenshots of what im clicking in alert manager, and the graphic i am not able to replicate. Why is this occurring?
imageScreenshot 01-16-2026 08.05.00.png / V - Attached On 2026-01-16 16:07:18 UTC - Size: 188.79 KB - 3 views
Attachment Deleted.
imageScreenshot 01-16-2026 08.08.36.png / V - Attached On 2026-01-16 16:08:45 UTC - Size: 116.43 KB - 2 views
[2026-01-16 19:29:29]
Sierra_Chart Engineering - Posts: 22419
Yes there are some differences. The screenshot has not been updated but you can still see the Alert Sound being played after "Alert:". Looks like you have set a user-defined name.
Sierra Chart Support - Engineering Level

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