Home >> Support Board

Support Board

Date/Time: Sun, 05 May 2024 08:49:20 +0000

How to Post a Message for Support

trade window no longer trade my additional accounts

View Count: 1053

[2014-10-20 20:58:59] #1 [Go To First Post]
User25244 - Posts: 123
I cant access my different IB accounts from the trade window (only one appears)

[2014-10-20 22:37:39] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure Trade >> Trade Simulation Mode On is disabled. The accounts you see are what are provided by IB trader workstation when Sierra Chart connects to it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-21 15:40:36] #3 [Go To First Post]
User25244 - Posts: 123
Here is the problem My Data account feed is from IQfeed My trading is accounts are IB I need the SC trading window to reflect my IB accounts while my charting should reflect my IQfeed accounts As it stands I am unable to trade from SC trade window IB says its a configuration issue on SC platform

[2014-10-22 05:29:47] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is an unusual problem and not easy for us to help with. In the next release we are going to provide additional logging indicating how many trade account numbers have been received from the IB trader workstation upon connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-22 19:12:29] #5 [Go To First Post]
User25244 - Posts: 123
any idea how long?

[2014-10-22 22:22:49] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will have a new release out later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-23 12:41:10] #7 [Go To First Post]
User25244 - Posts: 123
has this been taken care of? If so how does one trade the additional trade accounts

[2014-10-24 08:13:57] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have only added logging to confirm what we suspect and that is Trader Workstation is not sending all of the trade accounts. Update to the latest prerelease with Help >> Download Prerelease. After connecting to trader workstation, post a copy of the Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-24 12:18:33] #9 [Go To First Post]
User25244 - Posts: 123
Software version: 1205 \| 2014-10-24 07:17:05 Usage end date: 2014-12-01 \| 2014-10-24 07:17:05 Enabled for: Advanced Features. \| 2014-10-24 07:17:05 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-24 07:17:05 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-24 07:17:05 Active service: IQFeed \| 2014-10-24 07:17:05 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-24 07:17:05 2014-10-24 07:17:05 Local computer clock time \| 2014-10-24 07:17:05 2014-10-24 12:17:05 GMT time \| 2014-10-24 07:17:05 2014-10-24 07:17:05 Time zone adjusted time \| 2014-10-24 07:17:05 Time difference to server time: 2 seconds. \| 2014-10-24 07:17:05 Program path: C:\SierraChart\ \| 2014-10-24 07:17:05 Data Files path: C:\SierraChart\Data\ \| 2014-10-24 07:17:05 OS Version Number: 6.2 \| 2014-10-24 07:17:05 Locale Information: C \| 2014-10-24 07:17:05 Checking for new symbol settings for dtn \| 2014-10-24 07:17:05 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-24 07:17:05 HTTP connection to www.sierrachart.com:80 (1156) \| Connected. \| 2014-10-24 07:17:05 Symbol settings are up-to-date for dtn \| 2014-10-24 07:17:06 IQFeed \| Connecting. \| 2014-10-24 07:17:10 Starting DTN IQ Feed interface software. \| 2014-10-24 07:17:10 IQFeed \| Connecting to Admin port 9300 \| 2014-10-24 07:17:10 HTTP connection to www.sierrachart.com:80 (1156) \| Closed. No error. \| 2014-10-24 07:17:11 HTTP connection to www.sierrachart.com:80 (1156) \| Shutdown and closed. \| 2014-10-24 07:17:11 Socket (1884) \| Connected. \| 2014-10-24 07:17:11 IQFeed \| Connected to Admin port. \| 2014-10-24 07:17:11 AdminMessage: S,REGISTER CLIENT APP COMPLETED, \| 2014-10-24 07:17:11 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.1.3,431247,0,0,,0.03,0.0,, \| 2014-10-24 07:17:11 AdminMessage: S,STATS,66.112.156.222,60002,500,0,1,0,0,0,Oct 24 8:17AM,Oct 24 8:17AM,Connected,5.1.1.3,431247,0.06,0.06,0,0.10,0.10,0, \| 2014-10-24 07:17:12 IQFeed \| Connecting to Level 1 port 5009 \| 2014-10-24 07:17:12 Socket (1892) \| Connected. \| 2014-10-24 07:17:12 IQFeed \| Connected to Level 1 port. \| 2014-10-24 07:17:12 IQFeed \| Connecting to Lookup port 9100 \| 2014-10-24 07:17:12 IQFeed \| Connecting to Level 2 port (9200)... \| 2014-10-24 07:17:12 IQFeed \| Level 1 system message: KEY \| 2014-10-24 07:17:12 IQFeed \| Level 1 system message: SERVER CONNECTED \| 2014-10-24 07:17:12 IQFeed \| Level 1 system message: IP \| 2014-10-24 07:17:12 IQFeed \| Level 1 system message: CUST \| 2014-10-24 07:17:12 Socket (1904) \| Connected. \| 2014-10-24 07:17:12 IQFeed \| Connected to Historical Data port. \| 2014-10-24 07:17:12 IQFeed \| Fully connected. \| 2014-10-24 07:17:12 Socket (1912) \| Connected. \| 2014-10-24 07:17:12 IQFeed \| Connected to Level 2 port. \| 2014-10-24 07:17:12 IQFeed Level 2 error: Account not authorized for Level II \| 2014-10-24 07:17:12 IQFeed \| Level 2 protocol is 5.0. \| 2014-10-24 07:17:12

[2014-10-24 17:05:07] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is a Message Log indicating a connection to IQ Feed. Not Interactive Brokers. We need you to connect to Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-24 18:06:56] #11 [Go To First Post]
User25244 - Posts: 123
Sent for analysis

[2014-10-24 20:07:55] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can clearly tell from the Message Log received that Sierra Chart received two Trade account identifiers from TWS and they were properly put into the trade account array: Interactive Brokers \| Received 2 Trade Accounts from TWS. \| 2014-10-24 13:03:15 Do you see 2 accounts listed on the Trade Window in the drop-down list box with the trade accounts? Are there more accounts which should be there? If so, then IB Trader Workstation is not sending them. That is quite clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-24 20:12:52] #13 [Go To First Post]
User25244 - Posts: 123
when I use IQ feed only one trade account shows. however when I try to trade it switches to sim as stated earlier in the post I need to have the data feed separated from the trading window with the trading window direct to IB and the data coming from IQ

[2014-10-24 21:27:03] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You may want to consider using the Sierra Chart Real-time and Historical Exchange Data Feed instead of IQ Feed: Sierra Chart Exchange Data Feed It is fully integrated with Interactive Brokers. To do what you want, requires that you have two copies of Sierra Chart. One set up for IQ Feed and another one for Interactive Brokers. In the IB copy, you can open a chart or Trade DOM using data from the copy of Sierra Chart connected to IQ Feed. Here are complete instructions: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#Sharing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-24 21:52:02] #15 [Go To First Post]
User25244 - Posts: 123
My biggest concern is the Tick charts IBs are terrible while IQs are pretty accurate how does SCs compare?

[2014-10-24 22:10:19] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Sierra Chart data feed is a tick by tick data feed. All trades are delivered from the exchange. It has no filtering. It is a high-quality data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-25 16:06:20] #17 [Go To First Post]
User25244 - Posts: 123
Do you recognize "Exchange Waivers"?

[2014-10-25 20:02:29] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. You can get the reduced CME exchange fees if you have a live futures trading account. Refer to the section here for the prices: Sierra Chart Exchange Data Feed: Introduction Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: