Support Board
Date/Time: Sat, 03 Jan 2026 01:40:02 +0000
Error data software
View Count: 45
| [2026-01-02 17:50:28] |
| User931951 - Posts: 58 |
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Hi, I don't know what's wrong with Sierra Chart. It doesn't load anything, no charts. I'm attaching the log.
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 Screenshot 2026-01-02 alle 18.45.01.png / V - Attached On 2026-01-02 17:50:11 UTC - Size: 281.81 KB - 10 views |
| [2026-01-02 18:13:04] |
| User931951 - Posts: 58 |
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Ok, the problem was solved by restarting but now it's as if it's not loading my data: they arrive up to December 12th, then directly to today but with a time gap: the data for the entire day is missing.
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| [2026-01-02 19:28:14] |
| John - SC Support - Posts: 43722 |
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You are going to have problems using Rithmic data: Rithmic Trading Platform Service: Rithmic Support Policy Regarding those exceptions you are getting, you do need to restart Sierra Chart. Also update to the current version: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-02 19:59:50] |
| User931951 - Posts: 58 |
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But is the problem of historical data given by rithmic?
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| [2026-01-02 20:24:54] |
| John - SC Support - Posts: 43722 |
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Yes. Rithmic is particularly bad about historical data. If you can get any, you may only get a few days. You can not get data for a previous contract at all. If you need historical data, then you would be best served to use our Denali Exchange Data Feed. Just keep in mind that if you need data for the CME Group, then you need to have a live, funded, futures trading account in order to get the data at the non-professional rates. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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