Support Board
Date/Time: Thu, 19 Feb 2026 08:10:00 +0000
REAL TIME DATA FEED
View Count: 264
| [2026-01-02 16:32:37] |
| Fellyik2000 - Posts: 3 |
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I have an active Service Package 11, but Sierra Chart only enables Historical Data Service. Real-time data does not connect. Please enable/refresh my real-time data entitlement.
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| [2026-01-02 16:59:47] |
| John - SC Support - Posts: 44695 |
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You do not have any exchanges active with our Denali Exchange Data Feed, so you will not get any real-time data for exchanges that are part of the Denali Exchange Data Feed. What are the exchanges for which you want real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-03 07:25:28] |
| Fellyik2000 - Posts: 3 |
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I will be trading CME Group futures only, specifically Gold (GC – COMEX) and Crude Oil (CL – NYMEX). Please enable the CME Group exchanges under the Denali Exchange Data Feed for non-professional use.
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| [2026-01-05 10:49:10] |
| Fellyik2000 - Posts: 3 |
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I will be trading CME Group futures only, specifically Gold (GC – COMEX) and Crude Oil (CL – NYMEX). Please enable the CME Group exchanges under the Denali Exchange Data Feed for non-professional use
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| [2026-01-05 17:23:18] |
| John - SC Support - Posts: 44695 |
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First, in order to get the real-time data for the CME Group at the non-professional rates, you need to understand the requirement from the CME Group that you have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the above, then you can setup the data for the CME Group by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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