Support Board
Date/Time: Mon, 29 Dec 2025 07:30:53 +0000
[Programming Help] - Inquiry regarding Trial Time rollover upon purchasing a Service
View Count: 24
| [2025-12-29 03:01:34] |
| User311025 - Posts: 3 |
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Dear Sierra Chart Support Team, User ID: 95198597 I am writing to express my appreciation for your software. I have been testing it during the trial period and found it to be an incredibly efficient tool. Due to the data limitations in the trial version (specifically regarding historical data), I am planning to upgrade to a paid Service Package (e.g., Package 5) immediately. However, I still have remaining days left on my free trial. Could you please confirm if my remaining trial days will be added to my paid usage time if I activate a package now? I want to ensure that upgrading early does not result in forfeiting my remaining trial period. Thank you very much for your assistance. Best regards |
| [2025-12-29 03:03:22] |
| Sierra_Chart Engineering - Posts: 22043 |
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Yes they will be: Could you please confirm if my remaining trial days will be added to my paid usage time if I activate a package now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-29 03:10:17] |
| User311025 - Posts: 3 |
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Thank you very much for your reply. So, if I purchase package 11 now and there are still 10 days left in my trial period, the original 30 days of package 11 will become 40 days, right? |
| [2025-12-29 03:14:55] |
| Sierra_Chart Engineering - Posts: 22043 |
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Yes. If there is some issue with this, we will adjust your account balance with the additional days but there should not be any problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-29 03:15:01
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| [2025-12-29 03:16:22] |
| User311025 - Posts: 3 |
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Thanks a lot
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