Support Board
Date/Time: Mon, 22 Dec 2025 22:23:03 +0000
TSLA - Equities Consolidated Tape
View Count: 71
| [2025-12-22 15:07:59] |
| ChrisK - Posts: 13 |
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Hello, Today I noticed every few minutes data pauses on TSLA. I run 5 instances and both that run TSLA pause at the same time (one just the DOM the other running charts). I don’t notice interruption on other instances running other symbols (currently ES and META). Don’t see connection warning in status bar or message log errors. Is this something from CTA feed’s end? Do you see any issues on your side? Thank you. |
| [2025-12-22 15:55:34] |
| ChrisK - Posts: 13 |
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Rebooted my system and while running only two instances with just TSLA data on each it still pauses for a few seconds intermittently. Should also mention this was the first time I noticed the data lagged at the market open and took a few seconds to catch up. |
| [2025-12-22 17:59:40] |
| John - SC Support - Posts: 43583 |
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We are not seeing any issues with regards to TSLA. Please get us your Message Log and we'll see if there is anything in particular in there showing an issue. Follow these instructions to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Everything we know to check with regards to performance is at the following link. Please go through the items there and see if anything will help with this particular issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-22 18:00:48
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| [2025-12-22 18:08:08] |
| ChrisK - Posts: 13 |
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Thanks John. I’ve just sent the message log from within SC per your request. Appreciate the help and service. Merry Christmas to you and your team. |
| [2025-12-22 18:35:51] |
| John - SC Support - Posts: 43583 |
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There is nothing in the log that shows any issues. We see that the log is from a Sub-Instance. If you open a chart in the main instance of Sierra Chart for TSLA, do you see the same issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-22 19:25:23] |
| ChrisK - Posts: 13 |
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I do see the same issue on main instance. At the moment it seems to be happening less often now across all instances.
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| [2025-12-22 20:21:34] |
| Sierra_Chart Engineering - Posts: 21944 |
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We have checked our source server and we see no problem with the processing of NASDAQ/UTP equities. Everything is fine there. There is no missing data and no packet loss. This looks like an Internet connectivity issue you are having. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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