Support Board
Date/Time: Tue, 16 Dec 2025 13:00:35 +0000
What Happened?
View Count: 49
| [2025-12-16 01:54:47] |
| KXRCap - Posts: 69 |
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I am running version 2808 Barebones fast version of Win10 Pro Left town last Tuesday the 8th everything great. Emptied my .scid files as some where quite large. Started up today. Got something to load on intraday charts, but then freeze with "Waiting to Download Historical Intraday Data". Tried version 2813 - same, went back to 2808 Prices Update on Chart but no bar formation. It happens on every chartbook on all intraday data. Daily Data seems fine. Internet Connection 850dn/350up - stable Computer running fine |
| [2025-12-16 02:05:31] |
| KXRCap - Posts: 69 |
|
Closed all Chartbooks, opened single intraday chart, bar data is frozen, price is updating but bars are not forming. Message Log: 2025-12-15 19:00:44.466 | Software version: 2808 64-bit 2025-12-15 19:00:44.466 | Primary Thread ID: 10720 2025-12-15 19:00:44.466 | Usage end date: 2026-05-12 2025-12-15 19:00:44.466 | Enabled for: Advanced Features 2. 2025-12-15 19:00:44.466 | Enabled for: Sierra Chart Historical Data Service. 2025-12-15 19:00:44.466 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-15 19:00:44.466 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-15 19:00:44.466 | Enabled for exchange2: CME (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: CBOT (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: COMEX (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: US Equities Consolidated Tape 2025-12-15 19:00:44.466 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-15 19:00:44.466 | Current selected Data/Trading service: CQG WebAPI 2025-12-15 19:00:44.466 | Custom symbol settings values: enabled 2025-12-15 19:00:44.466 | Chart Update Interval: 1000 2025-12-15 19:00:44.466 | Intraday Data Storage Time Unit: 0 2025-12-15 19:00:44.466 | Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-12-15 19:00:44.466 | 2025-12-16 02:00:44 Local computer time in UTC 2025-12-15 19:00:44.466 | 2025-12-15 19:00:44 Local computer time in SC Time Zone 2025-12-15 19:00:44.466 | 2025-12-16 01:24:38 Server time in UTC 2025-12-15 19:00:44.466 | Local computer UTC time and Server UTC time difference: 7 seconds. 2025-12-15 19:00:44.466 | Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-15 19:00:44.466 | Program path: C:\SierraChart\ 2025-12-15 19:00:44.466 | Data Files path: C:\SierraChart\Data\ 2025-12-15 19:00:44.466 | OS Version Number: 10.0 2025-12-15 19:00:44.466 | Locale Setting: C 2025-12-15 19:00:44.466 | Crash reporter started: true 2025-12-15 19:00:44.466 | 2025-12-15 19:00:56.575 | F.US.EPH26 1 Min #1 | Reloading chart. 2025-12-15 19:00:56.924 | F.US.EPH26 1 Min #1 | Chart data loading complete. 2025-12-15 19:01:04.842 | Socket (2) | CloseSocket call. 2025-12-15 19:01:04.842 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-15 19:01:04.842 | Historical data download thread signaled to stop. 2025-12-15 19:01:04.843 | HD Request # 72 | Received 17750955 Intraday data records from 2025-08-04 02:00:03.059000 to 2025-12-15 17:56:42.594000 (133.7 days. Delay: 64.4 minutes) and wrote 3754712 records for SOXX 2025-12-15 19:01:04.863 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 2025-12-16 00:45:09.913000 2025-12-15 19:01:04.863 | HD Request # 72 | Completion time: 14m 13s. 2025-12-15 19:01:04.863 | HD Request # 72 | Intraday data download complete for SOXX. Unique request ID: 148 2025-12-15 19:01:04.863 | Removing historical data download ID 148. 2025-12-15 19:01:04.863 | Real-time Intraday chart data file updates started for SOXX 2025-12-15 19:01:04.863 | Intraday chart data file opened for SOXX 2025-12-15 19:01:04.863 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2025-12-15 19:01:04.863 | 2025-12-15 19:01:04.863 | Triggering next historical data download in queue. 2025-12-15 19:01:04.863 | HD Request # 73 | Downloading Intraday chart data for XLK to the file XLK.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:01:04.864 | HD Request # 73 | Download start date-time: 2025-08-02 20:01:04.000000. File last date-time: 00:00:00.000000 2025-12-15 19:01:04.864 | HD Request # 73 | Using server: ds31.sierracharts.com port 10150 2025-12-15 19:01:04.865 | Socket (6) | Creating socket. 2025-12-15 19:01:04.865 | Socket (6) | New receive buffer size: 0 2025-12-15 19:01:04.865 | Socket (6) | Connecting to IP: 64.152.155.116. 2025-12-15 19:01:04.977 | HD Request # 73 | Setting DTC encoding to Binary VLS 2025-12-15 19:01:04.977 | HD Request # 73 | Sending historical data logon request message. 2025-12-15 19:01:05.076 | HD Request # 73 | Requesting Intraday data. Start date-time: 2025-08-02 20:01:04. Record interval: 0. Symbol: XLK 2025-12-15 19:01:05.131 | HD Request # 73 | Decompressing data. 2025-12-15 19:01:05.306 | HD Request # 73 | Receiving Intraday data for XLK starting at 2025-08-04 02:00:00.000000 2025-12-15 19:01:06.983 | HD Request # 73 | Timestamp of first Intraday data file record written: 2025-08-04 02:00:00.000000. 2025-12-15 19:01:09.446 | Socket (2) | Socket gracefully closed by remote side. 2025-12-15 19:01:09.446 | Socket (2) | Closed. 2025-12-15 19:01:58.095 | Socket (6) | CloseSocket call. 2025-12-15 19:01:58.095 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:01:58.096 | Historical data download thread signaled to stop. 2025-12-15 19:01:58.096 | HD Request # 73 | Received 22238530 Intraday data records from 2025-08-04 02:00:00.000000 to 2025-12-15 18:00:00.080000 (133.7 days. Delay: 62.0 minutes) and wrote 5133528 records for XLK 2025-12-15 19:01:58.115 | HD Request # 73 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.080000 2025-12-15 19:01:58.115 | HD Request # 73 | Completion time: 54s. 2025-12-15 19:01:58.115 | HD Request # 73 | Intraday data download complete for XLK. Unique request ID: 149 2025-12-15 19:01:58.115 | Removing historical data download ID 149. 2025-12-15 19:01:58.115 | Real-time Intraday chart data file updates started for XLK 2025-12-15 19:01:58.115 | Intraday chart data file opened for XLK 2025-12-15 19:01:58.115 | HD Request # 73 | Enabling Intraday chart updating for symbol. 2025-12-15 19:01:58.115 | 2025-12-15 19:01:58.115 | Triggering next historical data download in queue. 2025-12-15 19:01:58.115 | HD Request # 74 | Downloading Intraday chart data for XLF to the file XLF.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:01:58.116 | HD Request # 74 | Download start date-time: 2025-08-02 20:01:58.000000. File last date-time: 00:00:00.000000 2025-12-15 19:01:58.116 | HD Request # 74 | Using server: ds33.sierracharts.com port 10149 2025-12-15 19:01:58.117 | Socket (2) | Creating socket. 2025-12-15 19:01:58.117 | Socket (2) | New receive buffer size: 0 2025-12-15 19:01:58.117 | Socket (2) | Connecting to IP: 69.39.70.245. 2025-12-15 19:01:58.150 | Socket (6) | Socket gracefully closed by remote side. 2025-12-15 19:01:58.150 | Socket (6) | Closed. 2025-12-15 19:01:58.230 | HD Request # 74 | Setting DTC encoding to Binary VLS 2025-12-15 19:01:58.230 | HD Request # 74 | Sending historical data logon request message. 2025-12-15 19:01:58.344 | HD Request # 74 | Requesting Intraday data. Start date-time: 2025-08-02 20:01:58. Record interval: 0. Symbol: XLF 2025-12-15 19:01:58.400 | HD Request # 74 | Decompressing data. 2025-12-15 19:01:58.529 | HD Request # 74 | Receiving Intraday data for XLF starting at 2025-08-04 02:00:00.034000 2025-12-15 19:01:58.683 | HD Request # 74 | Timestamp of first Intraday data file record written: 2025-08-04 02:00:00.567000. 2025-12-15 19:02:14.862 | Socket (2) | CloseSocket call. 2025-12-15 19:02:14.862 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:14.862 | Historical data download thread signaled to stop. 2025-12-15 19:02:14.863 | HD Request # 74 | Received 8775507 Intraday data records from 2025-08-04 02:00:00.034000 to 2025-12-15 18:00:00.016000 (133.7 days. Delay: 62.2 minutes) and wrote 5924160 records for XLF 2025-12-15 19:02:14.884 | HD Request # 74 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.016000 2025-12-15 19:02:14.884 | HD Request # 74 | Completion time: 16s. 2025-12-15 19:02:14.884 | HD Request # 74 | Intraday data download complete for XLF. Unique request ID: 150 2025-12-15 19:02:14.884 | Removing historical data download ID 150. 2025-12-15 19:02:14.884 | Real-time Intraday chart data file updates started for XLF 2025-12-15 19:02:14.884 | Intraday chart data file opened for XLF 2025-12-15 19:02:14.884 | HD Request # 74 | Enabling Intraday chart updating for symbol. 2025-12-15 19:02:14.884 | 2025-12-15 19:02:14.884 | Triggering next historical data download in queue. 2025-12-15 19:02:14.884 | HD Request # 75 | Downloading Intraday chart data for XLC to the file XLC.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:02:14.884 | HD Request # 75 | Download start date-time: 2025-08-02 20:02:14.000000. File last date-time: 00:00:00.000000 2025-12-15 19:02:14.884 | HD Request # 75 | Using server: ds30.sierracharts.com port 10150 2025-12-15 19:02:14.885 | Socket (6) | Creating socket. 2025-12-15 19:02:14.885 | Socket (6) | New receive buffer size: 0 2025-12-15 19:02:14.885 | Socket (6) | Connecting to IP: 67.214.125.11. 2025-12-15 19:02:14.915 | Socket (2) | Socket gracefully closed by remote side. 2025-12-15 19:02:14.915 | Socket (2) | Closed. 2025-12-15 19:02:14.994 | HD Request # 75 | Setting DTC encoding to Binary VLS 2025-12-15 19:02:14.994 | HD Request # 75 | Sending historical data logon request message. 2025-12-15 19:02:15.085 | HD Request # 75 | Requesting Intraday data. Start date-time: 2025-08-02 20:02:14. Record interval: 0. Symbol: XLC 2025-12-15 19:02:15.143 | HD Request # 75 | Decompressing data. 2025-12-15 19:02:15.312 | HD Request # 75 | Receiving Intraday data for XLC starting at 2025-08-04 06:00:00.134000 2025-12-15 19:02:16.449 | HD Request # 75 | Timestamp of first Intraday data file record written: 2025-08-04 06:00:00.155000. 2025-12-15 19:02:32.477 | Socket (6) | CloseSocket call. 2025-12-15 19:02:32.477 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:32.477 | Historical data download thread signaled to stop. 2025-12-15 19:02:32.478 | HD Request # 75 | Received 5299635 Intraday data records from 2025-08-04 06:00:00.134000 to 2025-12-15 18:00:00.083000 (133.5 days. Delay: 62.5 minutes) and wrote 2340272 records for XLC 2025-12-15 19:02:32.496 | HD Request # 75 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.083000 2025-12-15 19:02:32.496 | HD Request # 75 | Completion time: 18s. 2025-12-15 19:02:32.496 | HD Request # 75 | Intraday data download complete for XLC. Unique request ID: 151 2025-12-15 19:02:32.496 | Removing historical data download ID 151. 2025-12-15 19:02:32.496 | Real-time Intraday chart data file updates started for XLC 2025-12-15 19:02:32.496 | Intraday chart data file opened for XLC 2025-12-15 19:02:32.496 | HD Request # 75 | Enabling Intraday chart updating for symbol. 2025-12-15 19:02:32.496 | 2025-12-15 19:02:32.496 | Triggering next historical data download in queue. 2025-12-15 19:02:32.496 | HD Request # 76 | Downloading Intraday chart data for XLY to the file XLY.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:02:32.497 | HD Request # 76 | Download start date-time: 2025-08-02 20:02:32.000000. File last date-time: 00:00:00.000000 2025-12-15 19:02:32.497 | HD Request # 76 | Using server: ds31.sierracharts.com port 10149 2025-12-15 19:02:32.497 | Socket (2) | Creating socket. 2025-12-15 19:02:32.497 | Socket (2) | New receive buffer size: 0 2025-12-15 19:02:32.497 | Socket (2) | Connecting to IP: 64.152.155.116. 2025-12-15 19:02:32.530 | Socket (6) | Socket gracefully closed by remote side. 2025-12-15 19:02:32.530 | Socket (6) | Closed. 2025-12-15 19:02:32.612 | HD Request # 76 | Setting DTC encoding to Binary VLS 2025-12-15 19:02:32.612 | HD Request # 76 | Sending historical data logon request message. 2025-12-15 19:02:32.699 | HD Request # 76 | Requesting Intraday data. Start date-time: 2025-08-02 20:02:32. Record interval: 0. Symbol: XLY 2025-12-15 19:02:32.758 | HD Request # 76 | Decompressing data. 2025-12-15 19:02:33.056 | HD Request # 76 | Receiving Intraday data for XLY starting at 2025-08-04 02:00:00.042000 2025-12-15 19:02:36.767 | HD Request # 76 | Timestamp of first Intraday data file record written: 2025-08-04 04:15:16.036000. 2025-12-15 19:02:49.719 | The message log has been sent to support. * 2025-12-15 19:02:49.720 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Creating socket. Using TLS 1.2. 2025-12-15 19:02:49.721 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | New receive buffer size: 0 2025-12-15 19:02:49.721 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Connecting to IP: 64.152.155.19. 2025-12-15 19:02:50.018 | The Message Log was sent. Result: Message Log received. * 2025-12-15 19:02:50.257 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | CloseSocket call. 2025-12-15 19:02:50.257 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:50.309 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Socket gracefully closed by remote side. 2025-12-15 19:02:50.309 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Closed. |
| [2025-12-16 05:00:54] |
| Sierra_Chart Engineering - Posts: 21855 |
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We see historical data is being downloaded, six months: Start date-time: 2025-08-02 20:02:32. Record interval: 0. Symbol: XLY
If there are many symbols, this is going to take some time. You just need to wait through it. You can improve performance (Decrease the download time): Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-16 05:01:24
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