Support Board
Date/Time: Tue, 16 Dec 2025 20:54:14 +0000
Post From: What Happened?
| [2025-12-16 02:05:31] |
| KXRCap - Posts: 69 |
|
Closed all Chartbooks, opened single intraday chart, bar data is frozen, price is updating but bars are not forming. Message Log: 2025-12-15 19:00:44.466 | Software version: 2808 64-bit 2025-12-15 19:00:44.466 | Primary Thread ID: 10720 2025-12-15 19:00:44.466 | Usage end date: 2026-05-12 2025-12-15 19:00:44.466 | Enabled for: Advanced Features 2. 2025-12-15 19:00:44.466 | Enabled for: Sierra Chart Historical Data Service. 2025-12-15 19:00:44.466 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-15 19:00:44.466 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-15 19:00:44.466 | Enabled for exchange2: CME (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: CBOT (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: COMEX (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-12-15 19:00:44.466 | Enabled for exchange2: US Equities Consolidated Tape 2025-12-15 19:00:44.466 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-15 19:00:44.466 | Current selected Data/Trading service: CQG WebAPI 2025-12-15 19:00:44.466 | Custom symbol settings values: enabled 2025-12-15 19:00:44.466 | Chart Update Interval: 1000 2025-12-15 19:00:44.466 | Intraday Data Storage Time Unit: 0 2025-12-15 19:00:44.466 | Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-12-15 19:00:44.466 | 2025-12-16 02:00:44 Local computer time in UTC 2025-12-15 19:00:44.466 | 2025-12-15 19:00:44 Local computer time in SC Time Zone 2025-12-15 19:00:44.466 | 2025-12-16 01:24:38 Server time in UTC 2025-12-15 19:00:44.466 | Local computer UTC time and Server UTC time difference: 7 seconds. 2025-12-15 19:00:44.466 | Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-15 19:00:44.466 | Program path: C:\SierraChart\ 2025-12-15 19:00:44.466 | Data Files path: C:\SierraChart\Data\ 2025-12-15 19:00:44.466 | OS Version Number: 10.0 2025-12-15 19:00:44.466 | Locale Setting: C 2025-12-15 19:00:44.466 | Crash reporter started: true 2025-12-15 19:00:44.466 | 2025-12-15 19:00:56.575 | F.US.EPH26 1 Min #1 | Reloading chart. 2025-12-15 19:00:56.924 | F.US.EPH26 1 Min #1 | Chart data loading complete. 2025-12-15 19:01:04.842 | Socket (2) | CloseSocket call. 2025-12-15 19:01:04.842 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-15 19:01:04.842 | Historical data download thread signaled to stop. 2025-12-15 19:01:04.843 | HD Request # 72 | Received 17750955 Intraday data records from 2025-08-04 02:00:03.059000 to 2025-12-15 17:56:42.594000 (133.7 days. Delay: 64.4 minutes) and wrote 3754712 records for SOXX 2025-12-15 19:01:04.863 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 2025-12-16 00:45:09.913000 2025-12-15 19:01:04.863 | HD Request # 72 | Completion time: 14m 13s. 2025-12-15 19:01:04.863 | HD Request # 72 | Intraday data download complete for SOXX. Unique request ID: 148 2025-12-15 19:01:04.863 | Removing historical data download ID 148. 2025-12-15 19:01:04.863 | Real-time Intraday chart data file updates started for SOXX 2025-12-15 19:01:04.863 | Intraday chart data file opened for SOXX 2025-12-15 19:01:04.863 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2025-12-15 19:01:04.863 | 2025-12-15 19:01:04.863 | Triggering next historical data download in queue. 2025-12-15 19:01:04.863 | HD Request # 73 | Downloading Intraday chart data for XLK to the file XLK.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:01:04.864 | HD Request # 73 | Download start date-time: 2025-08-02 20:01:04.000000. File last date-time: 00:00:00.000000 2025-12-15 19:01:04.864 | HD Request # 73 | Using server: ds31.sierracharts.com port 10150 2025-12-15 19:01:04.865 | Socket (6) | Creating socket. 2025-12-15 19:01:04.865 | Socket (6) | New receive buffer size: 0 2025-12-15 19:01:04.865 | Socket (6) | Connecting to IP: 64.152.155.116. 2025-12-15 19:01:04.977 | HD Request # 73 | Setting DTC encoding to Binary VLS 2025-12-15 19:01:04.977 | HD Request # 73 | Sending historical data logon request message. 2025-12-15 19:01:05.076 | HD Request # 73 | Requesting Intraday data. Start date-time: 2025-08-02 20:01:04. Record interval: 0. Symbol: XLK 2025-12-15 19:01:05.131 | HD Request # 73 | Decompressing data. 2025-12-15 19:01:05.306 | HD Request # 73 | Receiving Intraday data for XLK starting at 2025-08-04 02:00:00.000000 2025-12-15 19:01:06.983 | HD Request # 73 | Timestamp of first Intraday data file record written: 2025-08-04 02:00:00.000000. 2025-12-15 19:01:09.446 | Socket (2) | Socket gracefully closed by remote side. 2025-12-15 19:01:09.446 | Socket (2) | Closed. 2025-12-15 19:01:58.095 | Socket (6) | CloseSocket call. 2025-12-15 19:01:58.095 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:01:58.096 | Historical data download thread signaled to stop. 2025-12-15 19:01:58.096 | HD Request # 73 | Received 22238530 Intraday data records from 2025-08-04 02:00:00.000000 to 2025-12-15 18:00:00.080000 (133.7 days. Delay: 62.0 minutes) and wrote 5133528 records for XLK 2025-12-15 19:01:58.115 | HD Request # 73 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.080000 2025-12-15 19:01:58.115 | HD Request # 73 | Completion time: 54s. 2025-12-15 19:01:58.115 | HD Request # 73 | Intraday data download complete for XLK. Unique request ID: 149 2025-12-15 19:01:58.115 | Removing historical data download ID 149. 2025-12-15 19:01:58.115 | Real-time Intraday chart data file updates started for XLK 2025-12-15 19:01:58.115 | Intraday chart data file opened for XLK 2025-12-15 19:01:58.115 | HD Request # 73 | Enabling Intraday chart updating for symbol. 2025-12-15 19:01:58.115 | 2025-12-15 19:01:58.115 | Triggering next historical data download in queue. 2025-12-15 19:01:58.115 | HD Request # 74 | Downloading Intraday chart data for XLF to the file XLF.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:01:58.116 | HD Request # 74 | Download start date-time: 2025-08-02 20:01:58.000000. File last date-time: 00:00:00.000000 2025-12-15 19:01:58.116 | HD Request # 74 | Using server: ds33.sierracharts.com port 10149 2025-12-15 19:01:58.117 | Socket (2) | Creating socket. 2025-12-15 19:01:58.117 | Socket (2) | New receive buffer size: 0 2025-12-15 19:01:58.117 | Socket (2) | Connecting to IP: 69.39.70.245. 2025-12-15 19:01:58.150 | Socket (6) | Socket gracefully closed by remote side. 2025-12-15 19:01:58.150 | Socket (6) | Closed. 2025-12-15 19:01:58.230 | HD Request # 74 | Setting DTC encoding to Binary VLS 2025-12-15 19:01:58.230 | HD Request # 74 | Sending historical data logon request message. 2025-12-15 19:01:58.344 | HD Request # 74 | Requesting Intraday data. Start date-time: 2025-08-02 20:01:58. Record interval: 0. Symbol: XLF 2025-12-15 19:01:58.400 | HD Request # 74 | Decompressing data. 2025-12-15 19:01:58.529 | HD Request # 74 | Receiving Intraday data for XLF starting at 2025-08-04 02:00:00.034000 2025-12-15 19:01:58.683 | HD Request # 74 | Timestamp of first Intraday data file record written: 2025-08-04 02:00:00.567000. 2025-12-15 19:02:14.862 | Socket (2) | CloseSocket call. 2025-12-15 19:02:14.862 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:14.862 | Historical data download thread signaled to stop. 2025-12-15 19:02:14.863 | HD Request # 74 | Received 8775507 Intraday data records from 2025-08-04 02:00:00.034000 to 2025-12-15 18:00:00.016000 (133.7 days. Delay: 62.2 minutes) and wrote 5924160 records for XLF 2025-12-15 19:02:14.884 | HD Request # 74 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.016000 2025-12-15 19:02:14.884 | HD Request # 74 | Completion time: 16s. 2025-12-15 19:02:14.884 | HD Request # 74 | Intraday data download complete for XLF. Unique request ID: 150 2025-12-15 19:02:14.884 | Removing historical data download ID 150. 2025-12-15 19:02:14.884 | Real-time Intraday chart data file updates started for XLF 2025-12-15 19:02:14.884 | Intraday chart data file opened for XLF 2025-12-15 19:02:14.884 | HD Request # 74 | Enabling Intraday chart updating for symbol. 2025-12-15 19:02:14.884 | 2025-12-15 19:02:14.884 | Triggering next historical data download in queue. 2025-12-15 19:02:14.884 | HD Request # 75 | Downloading Intraday chart data for XLC to the file XLC.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:02:14.884 | HD Request # 75 | Download start date-time: 2025-08-02 20:02:14.000000. File last date-time: 00:00:00.000000 2025-12-15 19:02:14.884 | HD Request # 75 | Using server: ds30.sierracharts.com port 10150 2025-12-15 19:02:14.885 | Socket (6) | Creating socket. 2025-12-15 19:02:14.885 | Socket (6) | New receive buffer size: 0 2025-12-15 19:02:14.885 | Socket (6) | Connecting to IP: 67.214.125.11. 2025-12-15 19:02:14.915 | Socket (2) | Socket gracefully closed by remote side. 2025-12-15 19:02:14.915 | Socket (2) | Closed. 2025-12-15 19:02:14.994 | HD Request # 75 | Setting DTC encoding to Binary VLS 2025-12-15 19:02:14.994 | HD Request # 75 | Sending historical data logon request message. 2025-12-15 19:02:15.085 | HD Request # 75 | Requesting Intraday data. Start date-time: 2025-08-02 20:02:14. Record interval: 0. Symbol: XLC 2025-12-15 19:02:15.143 | HD Request # 75 | Decompressing data. 2025-12-15 19:02:15.312 | HD Request # 75 | Receiving Intraday data for XLC starting at 2025-08-04 06:00:00.134000 2025-12-15 19:02:16.449 | HD Request # 75 | Timestamp of first Intraday data file record written: 2025-08-04 06:00:00.155000. 2025-12-15 19:02:32.477 | Socket (6) | CloseSocket call. 2025-12-15 19:02:32.477 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:32.477 | Historical data download thread signaled to stop. 2025-12-15 19:02:32.478 | HD Request # 75 | Received 5299635 Intraday data records from 2025-08-04 06:00:00.134000 to 2025-12-15 18:00:00.083000 (133.5 days. Delay: 62.5 minutes) and wrote 2340272 records for XLC 2025-12-15 19:02:32.496 | HD Request # 75 | Add time&sales data | Remembered last file record date-time: 2025-12-16 01:00:00.083000 2025-12-15 19:02:32.496 | HD Request # 75 | Completion time: 18s. 2025-12-15 19:02:32.496 | HD Request # 75 | Intraday data download complete for XLC. Unique request ID: 151 2025-12-15 19:02:32.496 | Removing historical data download ID 151. 2025-12-15 19:02:32.496 | Real-time Intraday chart data file updates started for XLC 2025-12-15 19:02:32.496 | Intraday chart data file opened for XLC 2025-12-15 19:02:32.496 | HD Request # 75 | Enabling Intraday chart updating for symbol. 2025-12-15 19:02:32.496 | 2025-12-15 19:02:32.496 | Triggering next historical data download in queue. 2025-12-15 19:02:32.496 | HD Request # 76 | Downloading Intraday chart data for XLY to the file XLY.scid. Service: us_equities_utp_cta_exchange.data 2025-12-15 19:02:32.497 | HD Request # 76 | Download start date-time: 2025-08-02 20:02:32.000000. File last date-time: 00:00:00.000000 2025-12-15 19:02:32.497 | HD Request # 76 | Using server: ds31.sierracharts.com port 10149 2025-12-15 19:02:32.497 | Socket (2) | Creating socket. 2025-12-15 19:02:32.497 | Socket (2) | New receive buffer size: 0 2025-12-15 19:02:32.497 | Socket (2) | Connecting to IP: 64.152.155.116. 2025-12-15 19:02:32.530 | Socket (6) | Socket gracefully closed by remote side. 2025-12-15 19:02:32.530 | Socket (6) | Closed. 2025-12-15 19:02:32.612 | HD Request # 76 | Setting DTC encoding to Binary VLS 2025-12-15 19:02:32.612 | HD Request # 76 | Sending historical data logon request message. 2025-12-15 19:02:32.699 | HD Request # 76 | Requesting Intraday data. Start date-time: 2025-08-02 20:02:32. Record interval: 0. Symbol: XLY 2025-12-15 19:02:32.758 | HD Request # 76 | Decompressing data. 2025-12-15 19:02:33.056 | HD Request # 76 | Receiving Intraday data for XLY starting at 2025-08-04 02:00:00.042000 2025-12-15 19:02:36.767 | HD Request # 76 | Timestamp of first Intraday data file record written: 2025-08-04 04:15:16.036000. 2025-12-15 19:02:49.719 | The message log has been sent to support. * 2025-12-15 19:02:49.720 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Creating socket. Using TLS 1.2. 2025-12-15 19:02:49.721 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | New receive buffer size: 0 2025-12-15 19:02:49.721 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Connecting to IP: 64.152.155.19. 2025-12-15 19:02:50.018 | The Message Log was sent. Result: Message Log received. * 2025-12-15 19:02:50.257 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | CloseSocket call. 2025-12-15 19:02:50.257 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Shutdown started. Waiting for graceful close. 2025-12-15 19:02:50.309 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Socket gracefully closed by remote side. 2025-12-15 19:02:50.309 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Closed. |