Support Board
Date/Time: Wed, 10 Dec 2025 21:58:28 +0000
permission denied with rithmic, actual help or refund ?
View Count: 67
| [2025-12-08 23:02:36] |
| Quandale Dingle - Posts: 1 |
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Hey support team. Not to be rude but your solution for the "permission denied" says a lot of nothing to be honest. I simply cant connect to my rithmic account because of this.I left the hist data and everything blank just like you said and i still get a denied error. I tried every APEX aggregated and non aggregated and it still does not work. I really do need help because I Think I paid for nothing if your support cant help me. thanks in advance I hope someone can help me !
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| [2025-12-09 05:17:26] |
| Tony - Posts: 655 |
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It has nothing to do with Sierra, I am using Rithmic too, you need call APEX, see if there is a mis-spelling of your Rithmic Username or wrong password. Sierra doesn't have control over Rithmic user/password authentication. Attached Google AI's answer for your reference. Date Time Of Last Edit: 2025-12-09 05:28:54
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R.png| [2025-12-09 05:23:53] |
| Sierra_Chart Engineering - Posts: 21779 |
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We can certainly do the refund, but is it a problem actually connecting. So there is no connection, at all? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-09 05:24:14
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