Support Board
Date/Time: Wed, 03 Dec 2025 18:03:46 +0000
Unable to Expand and Contract the Chart using Price Axis
View Count: 33
| [2025-12-02 19:46:50] |
| User452635 - Posts: 54 |
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Dear Mr.John I recently activated Denali Exchange Data Feed on Second Computer, everything is working fine. But, I'm unable to Expand or Contract the Chart Using Left Mouse Pad and Moving the Price Axis up and down ( only for the US Stock Chart). However, I have no problem doing it on the First Computer. Can you please help me fix this problem ASAP. I'll greatly appreciate your help and assistance in this matter. thanks. Robin. |
| [2025-12-02 20:38:45] |
| John - SC Support - Posts: 43263 |
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Right click on the Price Ladder to bring up the scaling options. You will see 3 items at the very top that state the following: - Interactive Scale Range - Interactive Scale Move - Interactive Scale Locked If the option for "Interactive Scale Locked" is enabled, then select one of the other two, whichever one you want to actually occur when left clicking and dragging the scale (from what you state, it sounds like you want "Interactive Scale Range"). Keep in mind that in order to use the other option ("Interactive Scale Move" for instance when "Interactive Scale Range" is selected), you hold the Control (CTRL) key down while left-clicking and dragging your pointer. Refer to the following: Chart Scale and Scale Adjusting: Interactive Scaling For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-03 16:18:07] |
| User452635 - Posts: 54 |
|
Dear Mr.John Thank you so much for your quick and AWESOME customer support. The problem is resolved. What a great professional solution. Thanks once again. Robin. |
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