Support Board
Date/Time: Thu, 13 Nov 2025 01:39:01 +0000
I find that time and sales is not updating properly
View Count: 111
| [2025-11-09 20:48:32] |
| Island_Trader - Posts: 5 |
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I have been trading time and sales on other platforms recently switching to Sierra. After reviewing other platform time and sales against Sierra I believe I've found an issue. If my tape is set to update every 150ms and the top line print is bid and the second line is ask. I notice if the bid and ask are hit within the 150ms only the TOP line is updated. Why is that? Other platforms I've used would update the bid and ask and you could see them update.
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| [2025-11-09 21:20:33] |
| Sierra_Chart Engineering - Posts: 21378 |
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One question is whether you are using any of the Combining options? Also we are not sure what you mean by this: and the top line print is bid and the second line is ask.
What is the Symbol of the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-09 21:20:45
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| [2025-11-09 22:11:51] |
| Island_Trader - Posts: 5 |
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I uploaded a picture of an RTY tape, Red is Ask and White is Bid. The top line at 12:15:57, price is 2433.5 for a volume of 1 The Second line from the top at 12:15:57, price is 2433.4 for a volume of 2 IF the bid and offer were hit with the 150ms update window for the same combining parameters they both should update however I'm noticing ONLY the top line updates NOT both. I've watched thousands and thousands and thousands of hours of tape and watching Sierra Charts tape I notice only your top line updates. I've tried all three of your combining options, it is the same with all of them. Only the top line is updated. Also tried different refresh rates for the tape and it doesn't matter only the top line updates. However, if the bid and ask are executed again within the same combining parameters they should refresh and you would see both the bid and ask ADD. Currently, you only see the top line add. As an extra question, is there a way to remove space from between the lines or is that set? I usually like a tighter tape to stare at. Thank you in advance for your help and appreciate everything you do! Date Time Of Last Edit: 2025-11-09 22:14:20
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RTY.png| [2025-11-10 18:19:37] |
| Sierra_Chart Engineering - Posts: 21378 |
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This is controlled by the operating system and is dependent on the height of the text font: As an extra question, is there a way to remove space from between the lines or is that set? I usually like a tighter tape to stare at. Thank you in advance for your help and appreciate everything you do!
So you need to reduce the size of the font. What you are looking for is not supported and never would be: However, if the bid and ask are executed again within the same combining parameters they should refresh and you would see both the bid and ask ADD. Currently, you only see the top line add.
with the 150ms update window for the same combining parameters they both should update however I'm noticing ONLY the top line updates NOT both. We do not know where you get the 150 ms from. That time duration has no relevancy. When using a combine option for the Same Time, it is to the second as documented.And combining, only affect sequential records, so would only ever affect the top row. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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