Support Board
Date/Time: Fri, 07 Nov 2025 01:27:18 +0000
Trading Chart DOM Weird Issue
View Count: 64
| [2025-11-06 18:04:21] |
| User172061 - Posts: 8 |
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Greetings, I am on SIM mode, and when i have my trade DOM on and left click under the current price on the buy side to set my limit orders which ive set (12 tick stop, 24 tick limit target), no orders show up, instead its immediately showing up as a massive amount of profit (currently showing at 54000 points of profit. when i do the same thing on the sell side, my limit order shows up and waits. Any ideas whats going on? Edit, i have created a screen recording of it for your viewing here: https://app.screencast.com/MRqLWN08AqM3J?conversation=uqSZAm5y0jd2XB3AvI5s0s Date Time Of Last Edit: 2025-11-06 18:08:27
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| [2025-11-06 19:13:12] |
| John - SC Support - Posts: 42830 |
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Try this again, and when it occurs get us the "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-06 20:04:57] |
| User172061 - Posts: 8 |
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2025-11-06 13:15:46.424 | TradeActivity files query time: 0.005397 seconds. Entries: 0. BeginDateTimeUTC: 04:55:00.000. Outstanding queries: 0 2025-11-06 15:01:22.679 | Teton CME Routing | Requesting trade accounts from server. 2025-11-06 15:01:22.682 | TradeActivity files query time: 0.002011 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-11-06 15:01:22.982 | Teton CME Routing | Requesting Trade Positions data. 2025-11-06 15:01:22.983 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: 207191. 2025-11-06 15:01:22.983 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: 207191. 2025-11-06 15:01:22.983 | Teton CME Routing | Received 1 accounts from service. 2025-11-06 15:01:22.990 | TradeActivity files query time: 0.007494 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-11-06 15:01:22.991 | TradeActivity files query time: 0.000553 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-11-06 15:01:23.019 | Teton CME Routing | Requesting historical order fills for account 207191. Start Date-Time UTC: 2025-07-05 20:01:23 2025-11-06 15:01:23.019 | Teton CME Routing | Requesting historical account balances for account 207191. Start date-time UTC: 2025-11-06 17:55:55 2025-11-06 15:01:23.085 | Teton CME Routing | Received 0 order fills for account: 207191. 2025-11-06 15:01:23.085 | Teton CME Routing | Received 1 historical account balance updates for account: 207191. Inserting into Trade Activity Log. 2025-11-06 15:01:23.622 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-11-06 15:01:23.622 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-11-06 15:01:32.983 | Teton CME Routing | Requesting Trade Positions data. 2025-11-06 15:03:07.985 | TradeActivity files query time: 0.017902 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-11-06 15:03:08.000 | TradeActivity files query time: 0.014834 seconds. Entries: 0. BeginDateTimeUTC: 2025-09-15 00:00:00.000. Outstanding queries: 0 2025-11-06 15:03:59.952 | Teton CME Routing | Requesting Trade Positions data. whehn the issue occurs it doesnt appear to change the log. |
| [2025-11-06 20:07:12] |
| User172061 - Posts: 8 |
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closing and reopning sierra doesnt help either FWIW
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| [2025-11-06 20:28:12] |
| User172061 - Posts: 8 |
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update, switching from TETON to SC Data seems to resolve it, but going back which i need for live trading it comes back. again only on the buy side.
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| [2025-11-06 22:17:10] |
| John - SC Support - Posts: 42830 |
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Check the settings for "Global Settings >> Message Categories". Make sure everything is set to "Yes" in there. If any are set to "No", then change them to "Yes" and then try again and get us the Trade Service Log again. Let us know if that is not the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-06 23:10:35] |
| User172061 - Posts: 8 |
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all are set to yes. still have the same issue. FWIW i just changed to a different chart using the same group of charts, and it appears to be working properly...so its somethign wrong with this chart specifically when using TETON...if i switch to SC data it works perfectly, but using TETON is fails. but the footprint version of my chart group can work to send the orders through just fnie. not sure why.
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