Support Board
Date/Time: Sun, 02 Nov 2025 18:58:49 +0000
Socket connection error message/ Data download error
View Count: 35
| [2025-11-01 18:45:26] |
| User480007 - Posts: 4 |
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Hello, When I try to login the account and open I get multiple error messages saying connect event error/ close socket call error messages in the messsgae log. example-close socket call failed connections. I can send a whole log if you need. Thank you.I also updated the software versions. thanks Date Time Of Last Edit: 2025-11-01 18:51:42
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| [2025-11-02 07:10:57] |
| Sierra_Chart Engineering - Posts: 21275 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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