Support Board
Date/Time: Wed, 15 Oct 2025 22:49:51 +0000
Delayed Data - CME
View Count: 20
| [2025-10-15 14:04:25] |
| Le Dharma - Posts: 86 |
|
Hey, my charts are set to delayed data. I'm wondering why my charts on delayed data, if I already have a CME data subscription.
|
| [2025-10-15 15:35:38] |
| John - SC Support - Posts: 42402 |
|
Everything on your account looks good, so you should be getting real-time data for The CME Group. Why do you state that you are getting delayed data? Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) ----- Separately, you have the following three exchanges active: - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts - CME with Market Depth for Non-Professional Trading Accounts - CME Non-Professional Top-of-Book You do not need all three of these. If you want to have access to all products traded on the CME Group, but only need Market Depth for the CME exchange itself, then you do not need the "CME Non-Professional Top-of-Book". Be sure to deactivate this as soon as you can so you are not charged for it again next month. If you are wanting some other combination of data, then let us know what you want and we can tell you what exchanges you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: