Support Board
Date/Time: Tue, 14 Oct 2025 20:25:40 +0000
[Sticky] [Locked] - Notice: Web Trading Panel Connection Issue and Solution
View Count: 100
| [2025-10-13 19:03:08] |
| Sierra_Chart Engineering - Posts: 21123 |
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Today we became aware, of users not able to connect to the web trading panel. This issue is now resolved. This issue began on Sunday, October 12. However, to resolve the issue you need to reload the web trading panel webpage within your browser. Here is the link to it: https://apps.sierrachart.com/tradepanel/ The issue related to expired market data TLS certificates. We did update the certificates, for trading about a month ago, but the market data certificates were not updated. This was an oversight regarding the market data certificates. Normally an expired certificate does not cause a problem for Sierra Chart but for web browsers it does. We made a change in the web trading panel so that when there is a failed market data connection the trading connection will still be maintained. We also have updated the market data TLS certificates as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-13 19:12:21
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| [2025-10-13 21:55:34] |
| Sierra_Chart Engineering - Posts: 21123 |
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If you are having an issue accessing real-time market data, then reload the web trading panel again. That issue is resolved as well. We have noticed an issue, that we previously thought was resolved, and that is when the market data connection is changed, and apparently some other related conditions to market data, the Positions will not display. We will be fixing that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-13 21:55:46
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