Support Board
Date/Time: Sun, 19 Oct 2025 13:45:29 +0000
Problem with receiving real time data
View Count: 94
| [2025-10-12 16:38:16] |
| User347848 - Posts: 1 |
|
Hi there, Its been some time since I've used sierra charts, but did everything that was required to get my live data feed up and running but have had no luck the chart screen is blank but I am connected to CQG API with my proper credentials... I also read through the support messages to find a solution and that has not provided any help. Here are some screen shots. 2025-10-12 11:07:29.568 | Trade activity files set size: 2 2025-10-12 11:07:29.636 | Reading Internal Order ID file. 2025-10-12 11:07:29.638 | Reading Trade Orders file. 2025-10-12 11:07:29.639 | Reading Trade Positions file. 2025-10-12 11:07:29.640 | Reading Trade Account Data files. 2025-10-12 11:07:29.643 | Software version: 2800 64-bit 2025-10-12 11:07:29.643 | Primary Thread ID: 37376 2025-10-12 11:07:29.643 | Usage end date: 2026-10-16 2025-10-12 11:07:29.643 | Enabled for: Sierra Chart Historical Data Service. 2025-10-12 11:07:29.643 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-10-12 11:07:29.643 | Enabled for: Delayed Denali Exchange Data Feed. 2025-10-12 11:07:29.643 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-10-12 11:07:29.643 | Current selected Data/Trading service: CQG WebAPI 2025-10-12 11:07:29.643 | Custom symbol settings values: enabled 2025-10-12 11:07:29.643 | Chart Update Interval: 400 2025-10-12 11:07:29.643 | Intraday Data Storage Time Unit: 0 2025-10-12 11:07:29.643 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-10-12 11:07:29.643 | 2025-10-12 15:07:29 Local computer time in UTC 2025-10-12 11:07:29.643 | 2025-10-12 11:07:29 Local computer time in SC Time Zone 2025-10-12 11:07:29.643 | 2025-10-12 15:07:27 Server time in UTC 2025-10-12 11:07:29.643 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-10-12 11:07:29.643 | Program path: C:\SierraChart\ 2025-10-12 11:07:29.643 | Data Files path: C:\SierraChart\Data\ 2025-10-12 11:07:29.643 | OS Version Number: 10.0 2025-10-12 11:07:29.643 | Locale Setting: C 2025-10-12 11:07:29.643 | Crash reporter started: true 2025-10-12 11:07:29.643 | 2025-10-12 11:07:29.667 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2025-10-12 11:07:29.672 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-10-12 11:07:29.691 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-10-12 11:07:29.691 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-10-12 11:07:29.775 | Received 5 login tokens. 2025-10-12 11:07:30.184 | Symbol settings MD5 received. Request ID: 1. 2025-10-12 11:07:30.184 | Requested symbol settings for service code cqg. Request ID: 2. 2025-10-12 11:07:30.792 | Symbol settings received. Request ID: 2. 2025-10-12 11:07:32.163 | Requested user files to download. 2025-10-12 11:07:34.153 | 2025-10-12 11:07:34.153 | CQG WebAPI | Connecting to server api.cqg.com 2025-10-12 11:07:34.153 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-10-12 11:07:34.169 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-10-12 11:07:34.170 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-10-12 11:07:34.170 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2025-10-12 11:07:34.181 | CQG WebSocket | Opening WebSocket. 2025-10-12 11:07:34.181 | CQG WebSocket | Sending WebSocket handshake. 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | Connection: Upgrade 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | Sec-WebSocket-Accept: 8IsORdKktBMdo/1xHqfmiLN30yE= 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | Upgrade: websocket 2025-10-12 11:07:34.302 | CQG WebSocket | Server header | 2025-10-12 11:07:34.302 | CQG WebSocket | Web socket state is now open. 2025-10-12 11:07:34.302 | CQG WebAPI | WebSocket connected. 2025-10-12 11:07:34.302 | CQG WebAPI | Sending market data logon message. 2025-10-12 11:07:34.458 | CQG WebAPI | Base Time: 2025-10-12T01:08:06. 2025-10-12 01:08:06 2025-10-12 11:07:34.458 | CQG WebAPI | Logon successful. Session Token = FZQ1eNqW5kEmNuVft70hLgykSIjV4Ao2p0VhWl+M508GThjH1ZtN4+Jh9WuEzO4hcJwA0CQpeVR 2025-10-12 11:07:34.458 | CQG WebAPI | Connection to server complete. 2025-10-12 11:07:34.459 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-10-12 11:07:34.459 | Mapping NQ to NQ. Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:07:34.459 | Using symbol data fast lookup vector 2025-10-12 11:07:34.459 | Delayed Data Feed | Starting real-time market data updates for: NQ (NQ). ID: 1 Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:07:34.460 | Delayed Data Feed | Connecting to the server ds31.sierracharts.com. Port 10043 2025-10-12 11:07:34.460 | Delayed Data Feed | Requesting security definition data for: NQ (NQ). ID: 1 2025-10-12 11:07:34.460 | Starting DelayedDownloadMonitoringTimer 2025-10-12 11:07:34.460 | Starting HDTimeoutTimer 2025-10-12 11:07:34.460 | Added historical Intraday data request for NQ to the queue. 2025-10-12 11:07:34.460 | Intraday data recording state for symbol NQ is set to download 'Pending'. 2025-10-12 11:07:34.460 | Triggering next historical data download in queue. 2025-10-12 11:07:34.460 | Updated verified funded futures trading account ending date to: 2025-11-11 15:07:34 2025-10-12 11:07:34.460 | CQG WebAPI | Sending Trade Accounts request message. 2025-10-12 11:07:34.460 | Delaying start of download for NQ. 2025-10-12 11:07:34.536 | CQG WebAPI | Brokerage name: AMP. Account Name: 90284 2025-10-12 11:07:34.536 | Updated verified funded futures trading account ending date to: 2025-11-11 15:07:34 2025-10-12 11:07:34.536 | CQG WebAPI | Sending collateral subscribe request. 2025-10-12 11:07:34.540 | DTC Client socket (2) | Creating socket. 2025-10-12 11:07:34.540 | DTC Client socket (2) | New receive buffer size: 0 2025-10-12 11:07:34.540 | DTC Client socket (2) | Connecting to IP: 64.152.155.116. 2025-10-12 11:07:34.562 | Delayed Data Feed | Network connection to server complete. 2025-10-12 11:07:34.562 | Delayed Data Feed | Starting socket receive thread. 2025-10-12 11:07:34.563 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-10-12 11:07:34.624 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-10-12 11:07:34.624 | Delayed Data Feed | Sending logon request message. 2025-10-12 11:07:34.707 | CQG WebAPI | Sending positions subscribe request. RequestID: 782440 2025-10-12 11:07:34.707 | CQG WebAPI | Sending orders subscribe request. RequestID: 782441 2025-10-12 11:07:34.748 | Delayed Data Feed | Received logon response. 2025-10-12 11:07:34.748 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-10-12 11:07:34.748 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-10-12 11:07:34.748 | Delayed Data Feed | Successfully connected. 2025-10-12 11:07:34.748 | Delayed Data Feed | Trading is not supported. 2025-10-12 11:07:34.748 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-10-12 11:07:34.748 | Delayed Data Feed | Restarting real-time data updates for symbol: NQ -> NQ 2025-10-12 11:07:34.873 | Delayed Data Feed | Real-time data for symbol NQ is currently unavailable. 2025-10-12 11:07:34.873 | Delayed Data Feed | Received security definition for symbol NQ 2025-10-12 11:07:37.387 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-10-12 11:07:37.407 | TICK-NYSE 1 Min #4 | Reloading chart. 2025-10-12 11:07:37.432 | F.US.EPZ25 Daily #1 | Reloading chart. 2025-10-12 11:07:37.452 | F.US.ENQZ25 Daily #2 | Reloading chart. 2025-10-12 11:07:37.473 | F.US.EPZ25 Daily #1 | Chart data loading complete. 2025-10-12 11:07:37.480 | F.US.ENQZ25 Daily #2 | Chart data loading complete. 2025-10-12 11:07:37.632 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2025-10-12 11:07:37.819 | SC Data with Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 Service code: statscalc 2025-10-12 11:07:37.820 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2025-10-12 11:07:37.820 | SC Data with Depth | Requesting security definition data for: TICK-NYSE. ID: 2 2025-10-12 11:07:37.820 | Added historical Intraday data request for TICK-NYSE to the queue. 2025-10-12 11:07:37.820 | Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. 2025-10-12 11:07:37.820 | Triggering next historical data download in queue. 2025-10-12 11:07:37.829 | Starting DelayedDownloadMonitoringTimer 2025-10-12 11:07:37.829 | Starting HDTimeoutTimer 2025-10-12 11:07:37.829 | Added historical Daily data request for F.US.EPZ25 to the queue. 2025-10-12 11:07:37.830 | Triggering next historical data download in queue. 2025-10-12 11:07:37.830 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPZ25. ID: 3 2025-10-12 11:07:37.830 | Symbol Error | F.US.EPZ25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPZ25. ID: 3 2025-10-12 11:07:37.836 | DTC Client socket (3) | Creating socket. 2025-10-12 11:07:37.836 | DTC Client socket (3) | New receive buffer size: 0 2025-10-12 11:07:37.836 | DTC Client socket (3) | Connecting to IP: 69.39.70.241. 2025-10-12 11:07:37.837 | HD Request # 1 | Downloading Historical Daily chart data for F.US.EPZ25. Starting date: 2025-10-08. Service: cqg 2025-10-12 11:07:37.856 | Added historical Daily data request for F.US.ENQZ25 to the queue. 2025-10-12 11:07:37.856 | Triggering next historical data download in queue. 2025-10-12 11:07:37.856 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 4 2025-10-12 11:07:37.856 | Symbol Error | F.US.ENQZ25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 4 2025-10-12 11:07:37.863 | SC Data with Depth | Network connection to server complete. 2025-10-12 11:07:37.863 | SC Data with Depth | Starting socket receive thread. 2025-10-12 11:07:37.864 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2025-10-12 11:07:37.935 | SC Data with Depth | Setting DTC encoding to Binary VLS 2025-10-12 11:07:37.935 | SC Data with Depth | Sending logon request message. 2025-10-12 11:07:37.999 | HD Request # 1 | Requesting historical Daily data for ESZ25 starting at 2025-10-07. SC External HD service. 2025-10-12 11:07:38.060 | SC Data with Depth | Received logon response. 2025-10-12 11:07:38.060 | SC Data with Depth | Server Name: SC Realtime Server. 2025-10-12 11:07:38.060 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2025-10-12 11:07:38.060 | SC Data with Depth | Successfully connected. 2025-10-12 11:07:38.060 | SC Data with Depth | Trading is not supported. 2025-10-12 11:07:38.060 | SC Data with Depth | MarketDepthIsSupported: 1 2025-10-12 11:07:38.060 | SC Data with Depth | Restarting real-time data updates for symbol: TICK-NYSE 2025-10-12 11:07:38.185 | SC Data with Depth | Setting external service identifier for symbol TICK-NYSE to 1 2025-10-12 11:07:38.185 | SC Data with Depth | Received security definition for symbol TICK-NYSE 2025-10-12 11:07:38.194 | HD Request # 1 | Receiving historical Daily data for F.US.EPZ25 starting at 2025-10-08. 2025-10-12 11:07:38.195 | HD Request # 1 | Writing historical Daily data to the file F.US.EPZ25.dly. 2025-10-12 11:07:38.203 | HD Request # 1 | Bytes received: 247 2025-10-12 11:07:38.203 | HD Request # 1 | Received 4 Daily data records from 2025-10-08 00:00:00 to 2025-10-10 00:00:00 (3.0 days) and wrote 3 records for F.US.EPZ25 2025-10-12 11:07:38.211 | HD Request # 1 | Completion time: 1s. 2025-10-12 11:07:38.211 | HD Request # 1 | Daily data download complete for F.US.EPZ25. Unique request ID: 3 2025-10-12 11:07:38.211 | Removing historical data download ID 3. 2025-10-12 11:07:38.212 | 2025-10-12 11:07:38.212 | Triggering next historical data download in queue. 2025-10-12 11:07:38.214 | HD Request # 2 | Downloading Historical Daily chart data for F.US.ENQZ25. Starting date: 2025-10-08. Service: cqg 2025-10-12 11:07:38.233 | F.US.EPZ25 Daily #1 | Reloading chart. 2025-10-12 11:07:38.250 | F.US.EPZ25 Daily #1 | Chart data loading complete. 2025-10-12 11:07:38.376 | HD Request # 2 | Requesting historical Daily data for NQZ25 starting at 2025-10-07. SC External HD service. 2025-10-12 11:07:38.487 | HD Request # 2 | Receiving historical Daily data for F.US.ENQZ25 starting at 2025-10-08. 2025-10-12 11:07:38.488 | HD Request # 2 | Writing historical Daily data to the file F.US.ENQZ25.dly. 2025-10-12 11:07:38.494 | HD Request # 2 | Bytes received: 245 2025-10-12 11:07:38.494 | HD Request # 2 | Received 4 Daily data records from 2025-10-08 00:00:00 to 2025-10-10 00:00:00 (3.0 days) and wrote 3 records for F.US.ENQZ25 2025-10-12 11:07:38.501 | HD Request # 2 | Completion time: 0s. 2025-10-12 11:07:38.501 | HD Request # 2 | Daily data download complete for F.US.ENQZ25. Unique request ID: 4 2025-10-12 11:07:38.501 | Removing historical data download ID 4. 2025-10-12 11:07:38.502 | 2025-10-12 11:07:38.502 | No download requests in the queue to start downloads for. 2025-10-12 11:07:38.672 | F.US.ENQZ25 Daily #2 | Reloading chart. 2025-10-12 11:07:38.686 | F.US.ENQZ25 Daily #2 | Chart data loading complete. 2025-10-12 11:07:39.452 | HD Request # 3 | Downloading Intraday chart data for NQ to the file NQ.scid. Service: us_equities_utp_cta_exchange.data 2025-10-12 11:07:39.454 | HD Request # 3 | Download start date-time: 2025-04-09 11:07:39.000000. File last date-time: 00:00:00.000000 2025-10-12 11:07:39.454 | HD Request # 3 | Using server: ds31.sierracharts.com port 10149 2025-10-12 11:07:39.455 | Socket (4) | Creating socket. 2025-10-12 11:07:39.455 | Socket (4) | New receive buffer size: 0 2025-10-12 11:07:39.455 | Socket (4) | Connecting to IP: 64.152.155.116. 2025-10-12 11:07:39.506 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-10-12 11:07:39.506 | HD Request # 3 | Sending historical data logon request message. 2025-10-12 11:07:39.566 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-04-09 11:07:39. Record interval: 0. Symbol: NQ 2025-10-12 11:07:39.585 | Socket (4) | CloseSocket call. 2025-10-12 11:07:39.585 | Socket (4) | Shutdown started. Waiting for graceful close. 2025-10-12 11:07:39.585 | HD Request # 3 | Error downloading historical Intraday data for NQ. Historical data file for NQ not available. 2025-10-12 11:07:39.585 | Historical data download thread signaled to stop. 2025-10-12 11:07:39.585 | HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NQ 2025-10-12 11:07:39.586 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-10-12 11:07:39.586 | HD Request # 3 | Completion time: 0s. 2025-10-12 11:07:39.586 | HD Request # 3 | Intraday data download complete for NQ. Unique request ID: 1 2025-10-12 11:07:39.586 | Removing historical data download ID 1. 2025-10-12 11:07:39.586 | Real-time Intraday chart data file updates started for NQ 2025-10-12 11:07:39.586 | Intraday chart data file opened for NQ 2025-10-12 11:07:39.586 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-10-12 11:07:39.586 | 2025-10-12 11:07:39.586 | Triggering next historical data download in queue. 2025-10-12 11:07:39.586 | Delaying start of download for TICK-NYSE. 2025-10-12 11:07:39.605 | Socket (4) | Socket gracefully closed by remote side. 2025-10-12 11:07:39.605 | Socket (4) | Closed. 2025-10-12 11:07:43.451 | HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc 2025-10-12 11:07:43.452 | HD Request # 4 | Download start date-time: 2025-10-09 20:00:08.000000. File last date-time: 2025-10-09 20:00:08.963000 2025-10-12 11:07:43.452 | HD Request # 4 | Using server: ds12.sierracharts.com port 10150 2025-10-12 11:07:43.452 | Socket (4) | Creating socket. 2025-10-12 11:07:43.452 | Socket (4) | New receive buffer size: 0 2025-10-12 11:07:43.452 | Socket (4) | Connecting to IP: 69.39.70.241. 2025-10-12 11:07:43.515 | HD Request # 4 | Setting DTC encoding to Binary VLS 2025-10-12 11:07:43.515 | HD Request # 4 | Sending historical data logon request message. 2025-10-12 11:07:43.572 | HD Request # 4 | Requesting Intraday data. Start date-time: 2025-10-09 20:00:08. Record interval: 0. Symbol: TICK-NYSE 2025-10-12 11:07:43.599 | HD Request # 4 | Decompressing data. 2025-10-12 11:07:43.630 | HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2025-10-09 20:00:08.000000 2025-10-12 11:07:43.789 | HD Request # 4 | Timestamp of first Intraday data file record written: 2025-10-09 20:00:16.000000. 2025-10-12 11:07:43.840 | Socket (4) | CloseSocket call. 2025-10-12 11:07:43.840 | Socket (4) | Shutdown started. Waiting for graceful close. 2025-10-12 11:07:43.840 | Historical data download thread signaled to stop. 2025-10-12 11:07:43.841 | HD Request # 4 | Received 57602 Intraday data records from 2025-10-09 20:00:08.000000 to 2025-10-10 19:59:59.000000 (24.0 hours. Delay: 39.1 hours) and wrote 57601 records for TICK-NYSE 2025-10-12 11:07:43.847 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2025-10-10 23:59:59.000000 2025-10-12 11:07:43.847 | HD Request # 4 | Completion time: 0s. 2025-10-12 11:07:43.847 | HD Request # 4 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 2025-10-12 11:07:43.847 | Removing historical data download ID 2. 2025-10-12 11:07:43.847 | Real-time Intraday chart data file updates started for TICK-NYSE 2025-10-12 11:07:43.847 | Intraday chart data file opened for TICK-NYSE 2025-10-12 11:07:43.847 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2025-10-12 11:07:43.847 | 2025-10-12 11:07:43.847 | No download requests in the queue to start downloads for. 2025-10-12 11:07:43.864 | Socket (4) | Socket gracefully closed by remote side. 2025-10-12 11:07:43.864 | Socket (4) | Closed. 2025-10-12 11:07:54.540 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-10-12 11:07:54.693 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-11-08"}. Success=true 2025-10-12 11:08:27.408 | Saved Chartbook: ExampleChartbook.cht. Time: 0.0006 seconds. 2025-10-12 11:08:56.133 | File >> Disconnect selected. 2025-10-12 11:08:56.133 | CQG WebAPI | Sending Web API Logoff message. 2025-10-12 11:08:56.133 | CQG WebSocket socket (1) | CloseSocket call. 2025-10-12 11:08:56.133 | CQG WebSocket | WebSocket closed. 2025-10-12 11:08:56.133 | CQG WebAPI | WebSocket closed. 2025-10-12 11:08:56.133 | SC Data with Depth | Waiting for socket receive thread to end 2025-10-12 11:08:56.133 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2025-10-12 11:08:56.133 | DTC Client socket (3) | CloseSocket call. 2025-10-12 11:08:56.133 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-10-12 11:08:56.133 | SC Data with Depth | Disconnected from the server. 2025-10-12 11:08:56.133 | Delayed Data Feed | Waiting for socket receive thread to end 2025-10-12 11:08:56.133 | DTC Client socket (2) | CloseSocket call. 2025-10-12 11:08:56.133 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-10-12 11:08:56.133 | Delayed Data Feed | Disconnected from the server. 2025-10-12 11:08:56.133 | CQG WebAPI | Disconnected. 2025-10-12 11:08:56.142 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2025-10-12 11:08:56.142 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2025-10-12 11:08:56.154 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-10-12 11:08:56.154 | DTC Client socket (2) | Closed. 2025-10-12 11:08:56.166 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-10-12 11:08:56.166 | DTC Client socket (3) | Closed. 2025-10-12 11:08:56.169 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2025-10-12 11:08:56.169 | CQG WebSocket socket (1) | Closed. 2025-10-12 11:09:42.785 | F.US.ENQZ25 1 Min #1 | Reloading chart. 2025-10-12 11:09:42.788 | F.US.ENQZ25 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ25.scid 2025-10-12 11:09:42.795 | F.US.ENQZ25 1 Min #1 | Chart data loading complete. 2025-10-12 11:10:07.723 | 2025-10-12 11:10:07.723 | CQG WebAPI | Connecting to server api.cqg.com 2025-10-12 11:10:07.723 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-10-12 11:10:07.736 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-10-12 11:10:07.736 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-10-12 11:10:07.736 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2025-10-12 11:10:07.748 | CQG WebSocket | Opening WebSocket. 2025-10-12 11:10:07.748 | CQG WebSocket | Sending WebSocket handshake. 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | Connection: Upgrade 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | Sec-WebSocket-Accept: 6d6LPsnFD9Y6X/nOrzcOrfDBPU4= 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | Upgrade: websocket 2025-10-12 11:10:07.851 | CQG WebSocket | Server header | 2025-10-12 11:10:07.851 | CQG WebSocket | Web socket state is now open. 2025-10-12 11:10:07.851 | CQG WebAPI | WebSocket connected. 2025-10-12 11:10:07.851 | CQG WebAPI | Sending market data logon message. 2025-10-12 11:10:07.952 | CQG WebAPI | Base Time: 2025-10-12T01:08:06. 2025-10-12 01:08:06 2025-10-12 11:10:07.952 | CQG WebAPI | Logon successful. Session Token = 68IDLSq2HOVzyBnvEFfE25Cor0spuJTPS9JupjLXJ4sTIMD3/iF5Ok6KIyV/Ee3H0jyJe+QvKFl 2025-10-12 11:10:07.952 | CQG WebAPI | Connection to server complete. 2025-10-12 11:10:07.953 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-10-12 11:10:07.953 | Mapping NQ to NQ. Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:10:07.953 | Using symbol data fast lookup vector 2025-10-12 11:10:07.953 | Delayed Data Feed | Starting real-time market data updates for: NQ (NQ). ID: 1 Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:10:07.953 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2025-10-12 11:10:07.953 | Delayed Data Feed | Requesting security definition data for: NQ (NQ). ID: 1 2025-10-12 11:10:07.953 | Added historical Intraday data request for NQ to the queue. 2025-10-12 11:10:07.953 | Intraday data recording state for symbol NQ is set to download 'Pending'. 2025-10-12 11:10:07.953 | Triggering next historical data download in queue. 2025-10-12 11:10:07.953 | Updated verified funded futures trading account ending date to: 2025-11-11 15:10:07 2025-10-12 11:10:07.953 | CQG WebAPI | Sending Trade Accounts request message. 2025-10-12 11:10:07.953 | Delaying start of download for NQ. 2025-10-12 11:10:07.966 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 2 2025-10-12 11:10:07.966 | Symbol Error | F.US.ENQZ25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 2 2025-10-12 11:10:07.966 | CQG WebAPI | Using primary service for historical data for F.US.ENQZ25 2025-10-12 11:10:07.966 | No historical data client is currently set to download historical Intraday data for F.US.ENQZ25. 2025-10-12 11:10:07.966 | Real-time Intraday chart data file updates started for F.US.ENQZ25 2025-10-12 11:10:07.966 | Intraday chart data file opened for F.US.ENQZ25 2025-10-12 11:10:07.971 | DTC Client socket (2) | Creating socket. 2025-10-12 11:10:07.971 | DTC Client socket (2) | New receive buffer size: 0 2025-10-12 11:10:07.971 | DTC Client socket (2) | Connecting to IP: 67.214.125.11. 2025-10-12 11:10:07.998 | Delayed Data Feed | Network connection to server complete. 2025-10-12 11:10:07.998 | Delayed Data Feed | Starting socket receive thread. 2025-10-12 11:10:07.998 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-10-12 11:10:08.033 | CQG WebAPI | Brokerage name: AMP. Account Name: 90284 2025-10-12 11:10:08.033 | Updated verified funded futures trading account ending date to: 2025-11-11 15:10:08 2025-10-12 11:10:08.033 | CQG WebAPI | Sending collateral subscribe request. 2025-10-12 11:10:08.048 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-10-12 11:10:08.048 | Delayed Data Feed | Sending logon request message. 2025-10-12 11:10:08.173 | Delayed Data Feed | Received logon response. 2025-10-12 11:10:08.173 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-10-12 11:10:08.173 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-10-12 11:10:08.173 | Delayed Data Feed | Successfully connected. 2025-10-12 11:10:08.173 | Delayed Data Feed | Trading is not supported. 2025-10-12 11:10:08.173 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-10-12 11:10:08.173 | Delayed Data Feed | Restarting real-time data updates for symbol: NQ -> NQ 2025-10-12 11:10:08.214 | CQG WebAPI | Sending positions subscribe request. RequestID: 782444 2025-10-12 11:10:08.214 | CQG WebAPI | Sending orders subscribe request. RequestID: 782445 2025-10-12 11:10:08.298 | Delayed Data Feed | Real-time data for symbol NQ is currently unavailable. 2025-10-12 11:10:08.298 | Delayed Data Feed | Received security definition for symbol NQ 2025-10-12 11:10:13.483 | HD Request # 5 | Downloading Intraday chart data for NQ to the file NQ.scid. Service: us_equities_utp_cta_exchange.data 2025-10-12 11:10:13.483 | HD Request # 5 | Download start date-time: 2025-04-09 11:10:13.000000. File last date-time: 00:00:00.000000 2025-10-12 11:10:13.484 | HD Request # 5 | Using server: ds30.sierracharts.com port 10149 2025-10-12 11:10:13.484 | Socket (3) | Creating socket. 2025-10-12 11:10:13.484 | Socket (3) | New receive buffer size: 0 2025-10-12 11:10:13.484 | Socket (3) | Connecting to IP: 67.214.125.11. 2025-10-12 11:10:13.539 | HD Request # 5 | Setting DTC encoding to Binary VLS 2025-10-12 11:10:13.539 | HD Request # 5 | Sending historical data logon request message. 2025-10-12 11:10:13.605 | HD Request # 5 | Requesting Intraday data. Start date-time: 2025-04-09 11:10:13. Record interval: 0. Symbol: NQ 2025-10-12 11:10:13.631 | Socket (3) | CloseSocket call. 2025-10-12 11:10:13.631 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-10-12 11:10:13.631 | HD Request # 5 | Error downloading historical Intraday data for NQ. Historical data file for NQ not available. 2025-10-12 11:10:13.631 | Historical data download thread signaled to stop. 2025-10-12 11:10:13.631 | HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NQ 2025-10-12 11:10:13.632 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-10-12 11:10:13.632 | HD Request # 5 | Completion time: 0s. 2025-10-12 11:10:13.632 | HD Request # 5 | Intraday data download complete for NQ. Unique request ID: 5 2025-10-12 11:10:13.632 | Removing historical data download ID 5. 2025-10-12 11:10:13.632 | Real-time Intraday chart data file updates started for NQ 2025-10-12 11:10:13.632 | Intraday chart data file opened for NQ 2025-10-12 11:10:13.632 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2025-10-12 11:10:13.632 | 2025-10-12 11:10:13.632 | No download requests in the queue to start downloads for. 2025-10-12 11:10:13.656 | Socket (3) | Socket gracefully closed by remote side. 2025-10-12 11:10:13.656 | Socket (3) | Closed. 2025-10-12 11:11:05.316 | F.US.MNQZ25 1 Min #2 | Reloading chart. 2025-10-12 11:11:05.320 | F.US.MNQZ25 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQZ25.scid 2025-10-12 11:11:05.323 | F.US.MNQZ25 1 Min #2 | Chart data loading complete. 2025-10-12 11:11:05.719 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.MNQZ25. ID: 3 2025-10-12 11:11:05.719 | Symbol Error | F.US.MNQZ25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.MNQZ25. ID: 3 2025-10-12 11:11:05.719 | CQG WebAPI | Using primary service for historical data for F.US.MNQZ25 2025-10-12 11:11:05.719 | No historical data client is currently set to download historical Intraday data for F.US.MNQZ25. 2025-10-12 11:11:05.719 | Real-time Intraday chart data file updates started for F.US.MNQZ25 2025-10-12 11:11:05.719 | Intraday chart data file opened for F.US.MNQZ25 2025-10-12 11:12:57.117 | File >> Disconnect selected. 2025-10-12 11:12:57.117 | CQG WebAPI | Sending Web API Logoff message. 2025-10-12 11:12:57.117 | CQG WebSocket socket (1) | CloseSocket call. 2025-10-12 11:12:57.117 | CQG WebSocket | WebSocket closed. 2025-10-12 11:12:57.117 | CQG WebAPI | WebSocket closed. 2025-10-12 11:12:57.117 | Delayed Data Feed | Waiting for socket receive thread to end 2025-10-12 11:12:57.117 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2025-10-12 11:12:57.118 | DTC Client socket (2) | CloseSocket call. 2025-10-12 11:12:57.118 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-10-12 11:12:57.118 | Delayed Data Feed | Disconnected from the server. 2025-10-12 11:12:57.118 | CQG WebAPI | Disconnected. 2025-10-12 11:12:57.126 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2025-10-12 11:12:57.126 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2025-10-12 11:12:57.144 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-10-12 11:12:57.144 | DTC Client socket (2) | Closed. 2025-10-12 11:12:57.154 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2025-10-12 11:12:57.154 | CQG WebSocket socket (1) | Closed. 2025-10-12 11:13:29.803 | F.US.ENQZ25 1 Min #1 | Reloading chart. 2025-10-12 11:13:29.807 | F.US.ENQZ25 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ25.scid 2025-10-12 11:13:29.810 | F.US.ENQZ25 1 Min #1 | Chart data loading complete. 2025-10-12 11:13:36.656 | 2025-10-12 11:13:36.656 | CQG WebAPI | Connecting to server api.cqg.com 2025-10-12 11:13:36.656 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-10-12 11:13:36.670 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-10-12 11:13:36.670 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-10-12 11:13:36.670 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2025-10-12 11:13:36.682 | CQG WebSocket | Opening WebSocket. 2025-10-12 11:13:36.682 | CQG WebSocket | Sending WebSocket handshake. 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | Connection: Upgrade 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | Sec-WebSocket-Accept: OCQEUonfSYabV+yBmZ537URPtS8= 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | Upgrade: websocket 2025-10-12 11:13:36.785 | CQG WebSocket | Server header | 2025-10-12 11:13:36.785 | CQG WebSocket | Web socket state is now open. 2025-10-12 11:13:36.785 | CQG WebAPI | WebSocket connected. 2025-10-12 11:13:36.785 | CQG WebAPI | Sending market data logon message. 2025-10-12 11:13:36.886 | CQG WebAPI | Base Time: 2025-10-12T01:08:06. 2025-10-12 01:08:06 2025-10-12 11:13:36.886 | CQG WebAPI | Logon successful. Session Token = M+R8phKBZvNd9ikU2IeaJr3I7cMnur8+FMSPe3Zh4z0Hh25Nl1IivORxEaZcygEnZF1EVL4j4iM 2025-10-12 11:13:36.886 | CQG WebAPI | Connection to server complete. 2025-10-12 11:13:36.887 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-10-12 11:13:36.887 | Mapping NQ to NQ. Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:13:36.887 | Using symbol data fast lookup vector 2025-10-12 11:13:36.887 | Delayed Data Feed | Starting real-time market data updates for: NQ (NQ). ID: 1 Service code: us_equities_utp_cta_exchange.data 2025-10-12 11:13:36.887 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2025-10-12 11:13:36.887 | Delayed Data Feed | Requesting security definition data for: NQ (NQ). ID: 1 2025-10-12 11:13:36.887 | Added historical Intraday data request for NQ to the queue. 2025-10-12 11:13:36.887 | Intraday data recording state for symbol NQ is set to download 'Pending'. 2025-10-12 11:13:36.887 | Triggering next historical data download in queue. 2025-10-12 11:13:36.887 | Updated verified funded futures trading account ending date to: 2025-11-11 15:13:36 2025-10-12 11:13:36.887 | CQG WebAPI | Sending Trade Accounts request message. 2025-10-12 11:13:36.887 | Delaying start of download for NQ. 2025-10-12 11:13:36.899 | DTC Client socket (2) | Creating socket. 2025-10-12 11:13:36.899 | DTC Client socket (2) | New receive buffer size: 0 2025-10-12 11:13:36.899 | DTC Client socket (2) | Connecting to IP: 69.39.70.245. 2025-10-12 11:13:36.927 | Delayed Data Feed | Network connection to server complete. 2025-10-12 11:13:36.927 | Delayed Data Feed | Starting socket receive thread. 2025-10-12 11:13:36.927 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-10-12 11:13:36.963 | CQG WebAPI | Brokerage name: AMP. Account Name: 90284 2025-10-12 11:13:36.963 | Updated verified funded futures trading account ending date to: 2025-11-11 15:13:36 2025-10-12 11:13:36.963 | CQG WebAPI | Sending collateral subscribe request. 2025-10-12 11:13:36.981 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-10-12 11:13:36.981 | Delayed Data Feed | Sending logon request message. 2025-10-12 11:13:37.106 | Delayed Data Feed | Received logon response. 2025-10-12 11:13:37.106 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-10-12 11:13:37.106 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-10-12 11:13:37.106 | Delayed Data Feed | Successfully connected. 2025-10-12 11:13:37.106 | Delayed Data Feed | Trading is not supported. 2025-10-12 11:13:37.106 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-10-12 11:13:37.106 | Delayed Data Feed | Restarting real-time data updates for symbol: NQ -> NQ 2025-10-12 11:13:37.109 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 2 2025-10-12 11:13:37.109 | Symbol Error | F.US.ENQZ25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQZ25. ID: 2 2025-10-12 11:13:37.109 | CQG WebAPI | Using primary service for historical data for F.US.ENQZ25 2025-10-12 11:13:37.109 | No historical data client is currently set to download historical Intraday data for F.US.ENQZ25. 2025-10-12 11:13:37.109 | Real-time Intraday chart data file updates started for F.US.ENQZ25 2025-10-12 11:13:37.109 | Intraday chart data file opened for F.US.ENQZ25 2025-10-12 11:13:37.126 | CQG WebAPI | Sending positions subscribe request. RequestID: 782448 2025-10-12 11:13:37.126 | CQG WebAPI | Sending orders subscribe request. RequestID: 782449 2025-10-12 11:13:37.231 | Delayed Data Feed | Real-time data for symbol NQ is currently unavailable. 2025-10-12 11:13:37.231 | Delayed Data Feed | Received security definition for symbol NQ 2025-10-12 11:13:42.511 | HD Request # 6 | Downloading Intraday chart data for NQ to the file NQ.scid. Service: us_equities_utp_cta_exchange.data 2025-10-12 11:13:42.512 | HD Request # 6 | Download start date-time: 2025-04-09 11:13:42.000000. File last date-time: 00:00:00.000000 2025-10-12 11:13:42.512 | HD Request # 6 | Using server: ds33.sierracharts.com port 10150 2025-10-12 11:13:42.512 | Socket (3) | Creating socket. 2025-10-12 11:13:42.512 | Socket (3) | New receive buffer size: 0 2025-10-12 11:13:42.512 | Socket (3) | Connecting to IP: 69.39.70.245. 2025-10-12 11:13:42.574 | HD Request # 6 | Setting DTC encoding to Binary VLS 2025-10-12 11:13:42.574 | HD Request # 6 | Sending historical data logon request message. 2025-10-12 11:13:42.642 | HD Request # 6 | Requesting Intraday data. Start date-time: 2025-04-09 11:13:42. Record interval: 0. Symbol: NQ 2025-10-12 11:13:42.669 | Socket (3) | CloseSocket call. 2025-10-12 11:13:42.669 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-10-12 11:13:42.669 | HD Request # 6 | Error downloading historical Intraday data for NQ. Historical data file for NQ not available. 2025-10-12 11:13:42.669 | Historical data download thread signaled to stop. 2025-10-12 11:13:42.669 | HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NQ 2025-10-12 11:13:42.670 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-10-12 11:13:42.670 | HD Request # 6 | Completion time: 0s. 2025-10-12 11:13:42.670 | HD Request # 6 | Intraday data download complete for NQ. Unique request ID: 6 2025-10-12 11:13:42.670 | Removing historical data download ID 6. 2025-10-12 11:13:42.670 | Real-time Intraday chart data file updates started for NQ 2025-10-12 11:13:42.670 | Intraday chart data file opened for NQ 2025-10-12 11:13:42.670 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2025-10-12 11:13:42.670 | 2025-10-12 11:13:42.670 | No download requests in the queue to start downloads for. 2025-10-12 11:13:42.693 | Socket (3) | Socket gracefully closed by remote side. 2025-10-12 11:13:42.693 | Socket (3) | Closed. 2025-10-12 12:25:27.135 | F.US.ENQZ25 1 Min #2 | Reloading chart. 2025-10-12 12:25:27.139 | F.US.ENQZ25 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ25.scid 2025-10-12 12:25:27.141 | F.US.ENQZ25 1 Min #2 | Chart data loading complete. |
| [2025-10-13 15:29:09] |
| John - SC Support - Posts: 42447 |
|
Sierra Chart does not have support for data from CQG for The CME Group and EUREX. Therefore, you need to get this data from our Denali Exchange Data feed, but you have not set this up. Follow the instructions at the following link to setup the data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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