Support Board
Date/Time: Mon, 27 Oct 2025 10:13:15 +0000
The Symbol [BTCUSDT-BINANCE] Data invalid suddenly
View Count: 167
| [2025-10-09 13:10:00] |
| User492637 - Posts: 17 |
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I use [BTCUSDT-BINANCE] very long time ，but it invalid 20min ago My chart is empty now I need help，I want to know is dataSource Error or Other |
p2.png| [2025-10-09 13:37:03] |
| Sierra_Chart Engineering - Posts: 21221 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-09 13:58:31] |
| User492637 - Posts: 17 |
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OK ， I upload it
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 message log.txt - Attached On 2025-10-09 13:57:22 UTC - Size: 35.98 KB - 22 views |
| [2025-10-09 19:56:34] |
| Sierra_Chart Engineering - Posts: 21221 |
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This is the problem: 2025-10-09 09:54:45.845 | SC Data | Subscribing to streaming market data in the service client is not supported. Symbol: BTCUSDT-BINANCE
Follow the instructions here: Global Symbol Settings: Update Global Symbol Settings Follow step 6 in those instructions if the issue is still not resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-10 02:09:38] |
| User492637 - Posts: 17 |
|
Thank you very much! It's resolved! I only changed the "Commission" recently |
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