Support Board
Date/Time: Mon, 27 Oct 2025 10:13:13 +0000
Did something change with my account? Why the new message
View Count: 162
| [2025-10-06 18:57:15] |
| TLDTrader - Posts: 6 |
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I noticed today, 10/4, that a new message is popping up on my chart referring to Service Client does not support market data. See attached. Did you change something? I am attempting to retrieve past data using a continuous rollover by volume contract and I cannot obtain any past data despite following the instructions which I do not recall being an issue in the past. I was simply trying delete and download data from 7/1 forward... Thanks F |
 NEW - market data message.png / V - Attached On 2025-10-06 18:57:07 UTC - Size: 11.25 KB - 36 views |
| [2025-10-06 18:57:33] |
| John - SC Support - Posts: 42557 |
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Nothing has changed with your account. What is the symbol for which you are having this issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-08 11:42:55] |
| TLDTrader - Posts: 6 |
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Thanks for confirming I trade MES on those accounts and it is a new message I have not seen in the past and on another ticket we were discussing changing the account status once we clarified the risk management options which are at best not clear in the documentation given an entire module is documented that doesn't exist in reality, server based risk management, and now I am finding out that client based risk management only covers 'one account' NOT sub-accounts seperately. The entire risk management area is not making any sense at this point. Please close this ticket as you have confirmed nothing has changed and I am attempting without much success to get a clear understanding of risk management options, seemingly very limited at this point, on another ticket. F |
| [2025-10-09 14:43:44] |
| Sierra_Chart Engineering - Posts: 21221 |
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Global Profit/Loss Management supports multiple accounts at the same time.: Global Profit/Loss Management Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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