Support Board
Date/Time: Tue, 21 Oct 2025 05:37:23 +0000
charts not loading up
View Count: 132
| [2025-10-03 13:55:28] |
| User313147 - Posts: 53 |
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Can somebody please advise why the charts are not loading up for me? Do I need to adjust something within my account services? I have rolled over to the latest symbol but it's still not loading up |
| [2025-10-03 15:59:08] |
| John - SC Support - Posts: 42471 |
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What is one symbol for which you are having an issue? Also, what is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-03 17:33:12] |
| User313147 - Posts: 53 |
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F.US.EPZ25 CQG WebAPI |
| [2025-10-03 17:59:31] |
| John - SC Support - Posts: 42471 |
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The issue is that you do not have any exchanges for the CME Group active with our Denali Exchange Data Feed. You had previously filled out the exchange agreements, so you just need to activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges We are a bit confused, as Sierra Chart does not have support for data from CQG and EUREX. So if you have been using the system recently, then you should not have been able to get any data from CQG. There was something that we found a few months ago, where it was possible to get the data from CQG, but that was changed at that time, so we do not know how you could have been getting data recently. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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