Support Board
Date/Time: Thu, 16 Oct 2025 04:58:55 +0000
Date fedd stopped
View Count: 90
| [2025-10-02 14:07:29] |
| User190629 - Posts: 15 |
|
Hello, my data feed for the F.US.FDXMZ25 stopped today at 13:48. THere are sufficient funds onmy acount and other data feeds such as F.US. YMZ25 are working ok. |
 Screenshot FDAX.png / V - Attached On 2025-10-02 14:06:20 UTC - Size: 134.58 KB - 26 views Screenshot FDAX.png / V - Attached On 2025-10-02 14:07:04 UTC - Size: 134.58 KB - 20 views |
| [2025-10-02 17:28:18] |
| John - SC Support - Posts: 42402 |
|
You needed to redo the "EUREX Non-Professional Certification" due to changes from EUREX. You were notified of this through Account Support Tickets at the following links: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1758302805338978821#ViewTicket https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1758824903338978307#ViewTicket Since you had not done this prior to October 1, 2025, the EUREX exchange was deactivated at that time. You can redo the agreement at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_EUREX Once the agreement is accepted, then you can activate the EUREX exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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