Support Board
Date/Time: Thu, 16 Oct 2025 05:08:07 +0000
real time data stoped today... why?
View Count: 183
| [2025-10-02 09:11:14] |
| shy - Posts: 29 |
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hello, the DAX Futures real time data stoped today at 10:12 my time. WHY? |
| [2025-10-02 16:15:57] |
| John - SC Support - Posts: 42402 |
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The EUREX exchange that you had active in September did not renew on October 1, 2025, as you needed to redo the Non-Professional Certification due to changes from EUREX. You were notified of this through two different Account Support Tickets, which you can view at the following links: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1758302804225280622#ViewTicket https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1758824903225280555#ViewTicket Please redo the Non-Professional Certification at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_EUREX You can then re-activate the EUREX exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-02 16:53:22] |
| shy - Posts: 29 |
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Thank you. Now that I did confirm my Non-Professional Certification, do I need to do somthing else to reactivate the data feed or it will renew automatically? |
| [2025-10-02 17:14:54] |
| Sierra_Chart Engineering - Posts: 21142 |
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You do need to manually activate it again: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-02 17:47:19] |
| shy - Posts: 29 |
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Thank you, I think I manually activate the service. DID I?? |
| [2025-10-02 18:05:47] |
| John - SC Support - Posts: 42402 |
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You have not yet activated the exchange. Select the following link and then select the "Activate" button for the exchange you want to activate: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-02 19:41:05] |
| shy - Posts: 29 |
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Thank you
|
| [2025-10-02 20:56:16] |
| John - SC Support - Posts: 42402 |
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It is now activated.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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