Support Board
Date/Time: Tue, 14 Oct 2025 22:33:32 +0000
Custom studies only load on first opening after
View Count: 175
| [2025-09-19 02:00:04] |
| User654138 - Posts: 35 |
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Custom studies are not loading consistently. If I "download current version" they load correctly. After "save all" and shut down they do not load when I run Sierra again the custom studies do not load and give me the errors these errors: Error loading/...File not found or may be missing SCDLLName line I also do not see the studies under custom studies and I have loaded them multiple times. I have done this 4 times now and they only load after installing the current version. I am running Sierra current arm version on a silicon mac with parallels. Am I missing something obvious? Thanks |
| [2025-09-19 14:47:44] |
| John - SC Support - Posts: 42379 |
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Most likely what is occurring is that you are running the ARM version of Sierra Chart but your studies not compiled for the ARM version. Or, if they are compiled for ARM, then they may not have their filename correct (it needs to have _ARM64 at the end (i.e. study_ARM64.dll)). Otherwise, the only thing we can state is that the error of "Error loading/...File not found or may be missing SCDLLName line" implies that the study is not setup properly and may be missing the "SCDLLName". Refer to step #2 at the following link: How to Build an Advanced Custom Study from Source Code: Step-By-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-19 15:07:02] |
| User654138 - Posts: 35 |
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Do StdyCollct or any other files require _ARM64 modification? Also why would it load on the 1st opening after current version install without the modification? |
| [2025-09-19 15:37:51] |
| John - SC Support - Posts: 42379 |
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No other files need special file name handling. This is only an issue if you are building your study locally. If you are using the "Remote Build" option within Sierra Chart, then you should select to build the ARM64 version and it will properly setup the filename as it needs to be. We are not certain about the install, but we think what might be occurring is that after the installation, the non-ARM version is running, which is why the studies are then viewable. But after you exit and start Sierra Chart again, you are starting the ARM version and then it is not finding the proper studies. But, keep in mind that the ARM situation only applies if you are actually specifically running the ARM version on your system. If you are using the non-ARM version, then there must be something else occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-19 15:56:36] |
| User654138 - Posts: 35 |
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It accepted the _ARM64 modified studies while I was still running the 1st opening but they were not visible and didn't load on restart. The studies did load correctly when I opened the non arm version, that would solve the issue. Is the non arm version stable on M chip macs? Date Time Of Last Edit: 2025-09-19 15:59:20
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| [2025-09-19 17:18:48] |
| John - SC Support - Posts: 42379 |
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The Non-ARM version is stable on ARM processors. It just runs better with the ARM version.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-19 17:29:03] |
| User654138 - Posts: 35 |
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Thanks for your help
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