Support Board
Date/Time: Thu, 18 Sep 2025 01:15:56 +0000
message log keeps on popping up very frequently, covers significant part of the chart
View Count: 22
| [2025-09-17 13:39:48] |
| User338887 - Posts: 2 |
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Have one more issue though, perhaps you can help. My message log keeps on popping up very frequently and covers significant part of the chart, which I then need to quickly close to see what is happening in the markets. Why does it happen so often? Is there some kind of connectivity / reconnection issue on my side that forces this process? How can I sort it out and avoid it? And if there is some kind of connectivity issue on my side, which shows as a clear message in the message log, do I need to change my internet service provider? Any help re this issue would be extremely helpful, as need to start somewhere... Thank you kindly so much Have a great day and Kindest Regards T Date Time Of Last Edit: 2025-09-17 13:39:58
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| [2025-09-17 16:03:18] |
| John - SC Support - Posts: 41880 |
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The only reason the Message Log opens is if there is something important to report in it. Please get us a copy of your Message Log so we can take a look and let you know what is showing in there that is causing it to open. Follow these instructions to get us your log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) In the meantime, there are two options to stop the log from continuously popping up on you: 1. Shrink down the size of the log and place it in a corner of your desktop out of the way somewhere. 2. There is a setting to not automatically open the Message Log. We do not recommend this, as the log is opening for a reason. But refer to the following: General Settings Window: Never Automatically Open Message Log or Trade Service Log (Global Settings >> General Settings >> Log >> Log) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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