Support Board
Date/Time: Sat, 15 Nov 2025 13:12:25 +0000
not plotting historical generic futures data
View Count: 215
| [2025-09-17 07:03:58] |
| User499050 - Posts: 5 |
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I'm plotting charts for daily, 240 Min and 60 Min timeframe for different products, with a volume based roll back adjusted method. I started this process on friday (12th sept) or before that date, and it's been around 5 days today and I'm still not getting data for 6 of them (originally there were 10 products got data for 4), the screen still displays "downloading continous contract data", can you clarify if it is normal or there is something else as issue since It is taking so long. Products that I'm not getting a data for are S&P, cad/us, jpy/usd, silver, wheat, 30yr treasury
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| [2025-09-17 14:59:05] |
| John - SC Support - Posts: 43003 |
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It depends on how much data you are requesting. It can take a long time for historical data to download for a continuous contract, since it has to get the data for each contract going back however far you have it specified. You really need to give the system time (and that could mean hours) to download all the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-17 15:48:36] |
| User499050 - Posts: 5 |
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it never took more than 2 days, is it because I have queued so many ? also for other products it was roughly 2 days
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| [2025-09-17 16:15:55] |
| John - SC Support - Posts: 43003 |
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2 days does seem like a lot, but it depends on how much data you are requesting and your Internet connection. And trying to get multiple symbols at the same time will only multiply the issue by the number of symbols being downloaded. How many days are you requesting data for? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-17 17:45:52] |
| User499050 - Posts: 5 |
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15-20 years of 60,240 and daily timeframe. my internet connection is decent too, also recently I started repeatedly getting this error as well (attached screenshot)
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| Attachment Deleted. |
image.png| [2025-09-18 16:12:21] |
| Sierra_Chart Engineering - Posts: 21427 |
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Activate additional historical daily data downloads here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads To avoid this error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-18 16:12:31
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