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Date/Time: Wed, 01 Apr 2020 23:08:09 +0000



TF data missing on CQG feed

[2014-10-07 15:57:16]
User48122 - Posts: 7 | Ending Date: 2016-11-08 [Expired]
I have a gap in TF data on AMP CQG feed (F.US.TFEZ14). I tried to reload the data, even delete and download it again, without success. It is updating from the time I started Sierra, but I can not backfill the gap.

Interestingly, NinjaTrader connected to the same data feed is working fine.
imageSierra TF data gap-cqg feed-2014-10-07_113156.png / V - Attached On 2014-10-07 15:56:35 UTC - Size: 69.04 KB - 124 views
[2014-10-09 02:32:16]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
We know about this and this is not within our control. AMP has been notified of it.

As of this moment, the historical data is now up to date . So you can try re-downloadingby right clicking on the chart before the missing data and select Delete and Download Data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-10-09 02:33:20
[2014-10-09 07:53:44]
User48122 - Posts: 7 | Ending Date: 2016-11-08 [Expired]
Thanks. I just noticed another gap in TF data, between New York time 22:16 (8 Oct) and 03:20 (9 Oct = today), which I can not get rid off by re-downloading.

I will contact AMP then in hope that they resolve this issue.
imagerussel data gap cqg feed tick chart 2014-10-09_034726.png / V - Attached On 2014-10-09 07:53:02 UTC - Size: 77.13 KB - 110 views
[2014-10-09 08:09:27]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
Please do not contact AMP about this. We will handle the contact to them about this. More than likely whoever you contact about it, would not have an understanding about it. And it will only confuse things more.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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