Support Board
Date/Time: Sun, 31 Aug 2025 16:24:22 +0000
I have lost 'real market data'
View Count: 148
| [2025-08-04 03:20:12] |
| sandpiper4011 - Posts: 21 |
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I connected to Stage Five - Dorman (in order to activate the live data on Sierra Chart) Had the same problem last month and I can only activate - delayed data What as I doing wrong ??? lee turner |
| [2025-08-04 04:14:43] |
| Sierra_Chart Engineering - Posts: 20780 |
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Go here and activate the exchange or exchanges you need: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 13:29:06] |
| sandpiper4011 - Posts: 21 |
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I have downloaded current version I believe my payments are up to date I have reconnected to the third party - Stage Five - Dorman I still have only ''''delayed data"""" |
| [2025-08-04 13:54:25] |
| Sierra_Chart Engineering - Posts: 20780 |
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What symbol do you need real-time data for?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 13:57:26] |
| SC Support - Posts: 2005 |
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Hi Lee, is your focus CME Group Futures? If so, please activate the CME Group Non-Professional Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
| [2025-08-04 13:58:31] |
| sandpiper4011 - Posts: 21 |
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I have reinstalled Sierra Chart I have contacted the third party - Stage Five I believe my account $ are up to date I am still on ''delayed data"" |
| [2025-08-04 14:19:50] |
| SC Support - Posts: 2005 |
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Ok Lee, I see you have signed up for the Real-time Market Depth Bundle, so you are paying $39.00 for Market Depth Data for the 4 CME Group Exchanges (CME, COMEX, CBOT, and NYMEX). More and more people are focused on the ES, MES, NQ, and MNQ, which are all listed on the CME Exchange -- you can get real-time Market Depth Data for the CME Exchange for $13.00 (or Top-of-Book Data for just $2.00) -- so just want to bring this up in case you are paying for Real-time Data that you don't use. Sometimes people are surprised to learn that the "Numbers Bars" feature and the "TPO Profile" feature only require the Volume data that is included in the $2.00 top-of-book option. |
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