Support Board
Date/Time: Tue, 26 Aug 2025 07:24:25 +0000
getting error connecting to live data....
View Count: 103
| [2025-07-28 13:27:45] |
| User153286 - Posts: 60 |
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Real-Time market data only supported with Sierra Chart data feed for symbol F.US.MESU25 As far as I now I am using Sierra Chart data feed This started just today 7-28-2025. How do I fix? |
| [2025-07-28 13:44:37] |
| Sierra_Chart Engineering - Posts: 20734 |
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You need to activate the CME exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You only need top of book data which is 2 USD. It is a requirement when using CQG that market data comes from the Denali Exchange Data Feed: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-28 14:29:01
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| [2025-07-28 14:08:38] |
| User153286 - Posts: 60 |
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I just kept clicking links and buttons, no idea what I actually did but its now active data feed again. I had to pay some 0.50 payment and some $2.00 payment. I also had to click on a license approval for SC. this was working just fin last Friday but today 7-28-2025 it was all messed up... So confusing... This can be closed |
| [2025-07-28 14:27:48] |
| Sierra_Chart Engineering - Posts: 20734 |
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Please be careful with exchange activations, because these do affect reporting to the CME: I just kept clicking links and buttons, no idea what I actually did but its now active data feed again.
Also, there is a clear list of exchange options available, and any subsequent prompts do have text clearly explaining the price to be paid, and the action that will be taken. I had to pay some 0.50 payment and some $2.00 payment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-28 14:28:19
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