Support Board
Date/Time: Sun, 31 Aug 2025 16:18:59 +0000
MBT data ends at 10am EST (07/25/25)
View Count: 372
| [2025-07-26 03:36:27] |
| User414533 - Posts: 122 |
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Some MBT historical tick data seems to be missing. I've rolled to the current contract (MBTQ25), del'd and dl'd new data and the rest of the day (Friday) is still missing.
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| [2025-07-26 15:52:26] |
| User414533 - Posts: 122 |
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Still sitting on incomplete MBTQ25 data and I really need access for this weekend. Thanks! |
| [2025-07-26 18:22:33] |
| Sierra_Chart Engineering - Posts: 20780 |
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We do not see any missing data: https://www.sierrachart.com/image.php?Image=1753554137987.png Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-26 19:06:18] |
| User414533 - Posts: 122 |
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I have followed those instructions several times. The data after 10am is still missing. Another indication that something is off is the fact that I am not alerted to roll over the contract if I'm still on MBTN. All my other symbols are working perfectly just as expected. This is only on MBT and it started right after Friday's close. |
Private File |
| [2025-07-26 19:16:25] |
| Sierra_Chart Engineering - Posts: 20780 |
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Check the time zone of that chart: Time Zone Setting Time Zone Setting: Using Different Time Zone in Individual Charts Make sure it is set to, US Eastern or US Central time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-26 19:16:35
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| [2025-07-26 19:44:32] |
| User414533 - Posts: 122 |
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It's set to NY -5 EST like all my instances have always been set to. Do you think copying the data files from my live instances (which aren't missing Friday's intraday data) over to my testing instances will offer a quick solution? Or will that file get overwritten by the historical library data? |
| [2025-07-26 23:09:58] |
| User414533 - Posts: 122 |
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I copied the MBTQ25_FUT_CME.scid file from a live instance (w/ all of Friday's intraday data) to my test instance and still nothing on Friday after 10am.
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| [2025-07-26 23:37:58] |
| User414533 - Posts: 122 |
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Whelp. I'm just gonna have to complete my work without Friday's data. I'm sure it will reappear when the markets open on Sunday. Hopefully whatever is causing my access to the historical data will be identified and corrected in the future. O_o (gun emoji pointing at head)
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| [2025-07-27 15:21:24] |
| Sierra_Chart Engineering - Posts: 20780 |
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There definitively is no problem to correct on our side: Hopefully whatever is causing my access to the historical data will be identified and corrected in the future.
Go through all of the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data Check the Chart Settings: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Make sure the Chart Session Times are set to include the full 24 hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-27 15:52:48
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| [2025-07-28 02:04:48] |
| User414533 - Posts: 122 |
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Chart session times are correct. There would be no reason for them to be incorrect as no parameters have been changed. I run multiple instances and multiple symbols and no tick data is missing on any symbol that I use except for MBT. I have gone through all the "Missing Data/Download Errors" suggestions in the link you provided. None have corrected my issue. I have MANUALLY deleted all files referencing contracts MBTN25_FUT_CME and MBTQ25_FUT_CME from the /data directory for the main instance being tested. New historical data is then retrieved once I open the MBT chartbook and I am left with no tick data beyond 10:59 EST on 07/25/25 looking at a 1m chart. Historical tick data then recommences at 18:00 EST on 07/27/25. I have tried to redownload the data at least a dozen times now. The library that holds the data I am downloading is not complete. This isn't my first rodeo with Sierra Chart as I'm sure you're aware. This is an error that appeared spontaneously, with absolutely zero variables added on my part. I am unable to complete my analysis until I get Friday's complete intraday data. Please Advise! |
| [2025-07-28 04:14:30] |
| Sierra_Chart Engineering - Posts: 20780 |
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What is this Chart Setting set to? Chart Session Times: Load Weekend Data Setting (Chart >> Chart Settings >> Session Times) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-28 16:36:12] |
| User414533 - Posts: 122 |
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18:00:00 17:59:59 Use Evening Session: No New Bar AT Session Start: Yes Load All Weekend Data No Intraday Chart Use Global Time Zone |
| [2025-07-28 21:16:31] |
| User414533 - Posts: 122 |
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Any ideas? I have yet to do a fresh install and transfer all my chartbook/config files over. I use many instances which require their own file transfers, so it's a pain. At this point it's either a corruption or... My SC version = 2741 |
| [2025-07-28 21:38:34] |
| Sierra_Chart Engineering - Posts: 20780 |
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The problem you are having is due to a Continuous Futures Contract and our rollover settings not matching what the end of trading is for the symbol. Our symbol settings for MBT uses a rollover of "The Last Thursday of the Contract Month". Whereas the end of trading is the Last Friday of the month: https://www.cmegroup.com/markets/cryptocurrencies/bitcoin/micro-bitcoin.contractSpecs.html Therefore, trading ended on Friday July 25, 2025, at 10:00am Central US time. But the rollover is not set to occur until the end of July. We will add a new setting for Last Friday of the Contract Month. One final note, whenever posting an image of a chart always use this method and follow it precisely: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) This would have made us understood what the problem is from the very beginning. We were misled and looking at the wrong contract month. It was the prior contract month of the chart you posted. Not the current one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-28 21:44:02
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| [2025-07-29 19:52:11] |
| User414533 - Posts: 122 |
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Ahhh thank you brothers --- for your support and confirmation I've not lost my mind... yet!
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| [2025-07-29 19:57:59] |
| User414533 - Posts: 122 |
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And just to be clear: MBT EXPIRES on the last Friday of each contract month. A manual rollover is best executed the day (evening?) before the final day if that helps. "Last Friday of each contract month -1" One final note, whenever posting an image of a chart always use this method and follow it precisely:
Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) This would have made us understood what the problem is from the very beginning. We were misled and looking at the wrong contract month. It was the prior contract month of the chart you posted. Not the current one. --- My apologies. |
| [2025-07-30 18:48:14] |
| User414533 - Posts: 122 |
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One last question: I switched the Chart Settings/Symbol/Continuous Contract (list) setting to "...Volume Based rollover, Back Adjusted" and the data reappeared. Is that a solid fix for now w/ MBT?
Date Time Of Last Edit: 2025-07-30 18:48:47
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| [2025-07-30 19:18:56] |
| John - SC Support - Posts: 41535 |
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Yes, that will be fine to resolve the immediate issue. We understand that the rollover needs to be before the actual end of trading. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-02 03:08:00] |
| User414533 - Posts: 122 |
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I couldn't get MBT data prior to 7/2025, so I deleted and redownloaded the data and now I get trade data back where I need it, but it's not continuous. I've tried both back adjusted settings (date rule and volume). You can tell it's only MBTQ25's trades because the data is very sporadic the further you go back in history. Any help?
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| [2025-08-04 15:06:44] |
| John - SC Support - Posts: 41535 |
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Please get us an image of your chart where you are seeing the sporadic data, by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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