Support Board
Date/Time: Sun, 31 Aug 2025 09:07:13 +0000
Real-time market data only supported with Sierra chart for symbol F.US.EPU25
View Count: 246
| [2025-07-23 13:16:02] |
| Fadi90 - Posts: 8 |
|
Hello, Sierra was working fine yesterday. but today i got the error below and stopped working Real-time market data only supported with Sierra chart for symbol F.US.EPU25 "Historical intraday data download failed historical data only supported with Sierra Chart data feed" All settings are the same in Data/Trade Services as they always have been. Date Time Of Last Edit: 2025-07-23 13:16:22
|
| [2025-07-23 13:32:56] |
| Sierra_Chart Engineering - Posts: 20774 |
|
Activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed When using CQG, it is a requirement for CME Group and EUREX market data that the data comes from the Denali Exchange Data Feed: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-23 13:38:33
|
| [2025-07-23 23:28:26] |
| Fadi90 - Posts: 8 |
|
is this something new? it wasn't like that before
|
| [2025-07-24 14:20:49] |
| John - SC Support - Posts: 41535 |
|
It has actually been this way for several years, but there was a loophole that allowed some people to get the CQG data. We just patched that loophole, hence the reason for the change you are seeing. Keep in mind that if you are not using the CQG data for any other purpose, then you can ask your broker to stop that data, so you are not paying for it twice. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 13:52:57] |
| Fadi90 - Posts: 8 |
|
I activated "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts" and I chose SC Data-All Services [data]. however the sierra chart data is delayed by 10-15 mins. is there a reason why im not getting real time data? |
| [2025-08-04 14:37:30] |
| John - SC Support - Posts: 41535 |
|
The exchanges renew on a calendar month basis and you did not have enough funds in your account for the renewal on August 1, 2025. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: