Support Board
Date/Time: Sat, 19 Jul 2025 03:49:04 +0000
Chart Missing Hours MNQ
View Count: 42
| [2025-07-18 00:15:53] |
| User303857 - Posts: 141 |
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Hello Support I have ES & MNQ charts that are missing hours from about 7 am today until the cash session close. The hours are just gone on the time scale at about 7:02 am until the Globex session starts. This is happening on multiple chart books & symbols. I updated to the newest version and no change. It goes into not responding and then I kill it with the task manager and restart.... same problem. Looks like it is missing the hours for this morning only other days are visible on the time line & bars are visible. I opened a second instance and the timeline and bars are both intact and visible.... So the problem is in the main instance only. Usually run 4 or 5 instances. Thanks I have sent the message log file to you. Date Time Of Last Edit: 2025-07-18 12:50:23
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 ES NO MINUTES - Copy - Copy.png / V - Attached On 2025-07-18 00:31:14 UTC - Size: 58.79 KB - 10 views MNQ NT - Copy.png / V - Attached On 2025-07-18 00:37:04 UTC - Size: 33.2 KB - 8 views |
| [2025-07-18 18:20:24] |
| Sierra_Chart Engineering - Posts: 20254 |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-18 23:00:22] |
| User303857 - Posts: 141 |
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Edit >> Delete All Data And Download This is finally what repaired the missing bars. |
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