Support Board
Date/Time: Thu, 17 Jul 2025 10:32:13 +0000
Unable to load chartbook "Caught an unhandled exception"
View Count: 113
| [2025-07-13 22:27:32] |
| ChrisK - Posts: 4 |
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Hello, Experiencing a major failure to load my chartbook on SC v2773. Repeatedly getting the below error message in Message Log: 2025-07-13 15:18:58.791 | ESU25-CME [C][M] 30 Min #10 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | Number times message previously added: 14 * 2025-07-13 15:19:08.362 | ESU25-CME [C][M] 30 Min #10 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | Number times message previously added: 18 * TPOs are overlaying on Bar Charts, charts are failing to load, graphics are loading incorrectly. I don't have OpenGL enabled. I am sending my message log for analysis now. Please advise on steps to fix. I experienced this once before during contract rollover and it did somehow resolve itself after restarting but I'm not so fortunate this time. Let me know if anything else is needed on my end. Thank you. Date Time Of Last Edit: 2025-07-13 23:37:28
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| [2025-07-13 22:51:55] |
| ChrisK - Posts: 4 |
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I suspect what is causing the issue are the charts set to only load 1 day and have yet to complete a bar in the chart bar period (in this case 30 minutes). Now that a full 30 minute period has passed the charts and the rest of the chartbook are loading correctly. Maybe something to look into on your end. Date Time Of Last Edit: 2025-07-13 23:36:55
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| [2025-07-14 13:51:36] |
| Sierra_Chart Engineering - Posts: 20217 |
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Provide us that Chartbook by following these instructions: Support Board Posting Information: Attaching a File (Optional) We will then try to reproduce the problem during a chart replay at the same time. This is the chart that has the issue: ESU25-CME [C][M] 30 Min #10 And what is the time zone that you have Sierra Chart set to?: Time Zone Setting: Time Zone (Global Settings >> Time Zone) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-14 13:53:03
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| [2025-07-14 20:19:08] |
| ChrisK - Posts: 4 |
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Time Zone is Los Angeles. Thank you.
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Private File Attachment Deleted. |
| [2025-07-14 20:35:08] |
| Sierra_Chart Engineering - Posts: 20217 |
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We started a replay, from Sunday evening at the open in the US Pacific time zone and cannot reproduce any exception: https://www.sierrachart.com/image.php?Image=1752525272667.png We tried this multiple times. No exception. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-14 20:37:01
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| [2025-07-14 20:40:40] |
| ChrisK - Posts: 4 |
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Ok. Thanks for your time on this.
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