Support Board
Date/Time: Fri, 28 Nov 2025 21:29:01 +0000
when trying to connect to apex with provided credentials I am getting not authorized
View Count: 269
| [2025-07-10 19:09:36] |
| User303256 - Posts: 3 |
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Dear all, when trying to connect to apex funded challenge with the credentials provided from the challenge in sierra chart I am getting not authorized error. can you please help me debug this |
 Capture.PNG / V - Attached On 2025-07-10 19:07:33 UTC - Size: 189.66 KB - 109 views |
| [2025-07-10 19:56:15] |
| John - SC Support - Posts: 43196 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-11 07:50:27] |
| User303256 - Posts: 3 |
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I tried this but it did not help :(
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| [2025-07-11 14:30:46] |
| Sierra_Chart Engineering - Posts: 21575 |
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For a permission denied error you need to contact your broker for help. We cannot help with it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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