Support Board
Date/Time: Tue, 08 Jul 2025 15:01:03 +0000
Denali 6M Mexican Peso continuous chart is broken
View Count: 78
[2025-07-07 17:28:10] |
juicebro - Posts: 57 |
I'm getting a chart with many gaps for the 6M continuous chart with volume based back adjusted rollovers. Doesn't look correct https://www.sierrachart.com/image.php?Image=1751909258715.png |
[2025-07-07 17:57:39] |
John - SC Support - Posts: 40773 |
What is "Chart >> Chart Settings >> Data Limiting >> Chart Data Type" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2025-07-07 18:06:15] |
juicebro - Posts: 57 |
Intraday Chart Only so I can see the last price and not the settlement price. |
[2025-07-07 18:26:45] |
juicebro - Posts: 57 |
Somewhat similarly, Wednesday April 9th data is missing in ZC continuous chart. https://www.sierrachart.com/image.php?Image=1751912750916.png |
[2025-07-07 20:52:59] |
John - SC Support - Posts: 40773 |
Attached is an image of what we see for an Intraday chart set to a 1 day period. You should have the same look for your chart. Since you do not, we recommend following the instructions at the following link to redownload the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data -- For ZCU25 you would need to do the same thing, but you only need to redownload the particular contract which covers the data for the missing day. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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[2025-07-07 21:27:36] |
juicebro - Posts: 57 |
4th time deleting all the 6M data and redownloading, I still get a broken chart. And now the ZC gap increased from April 8th to April 20th. I should clarify I am on the Trading Evaluator Delayed service. |
[2025-07-07 21:34:24] |
John - SC Support - Posts: 40773 |
Is this in a Sub-Instance by any chance? If so, then open a chart for those products in the main instance make sure they look correct in the main instance. Then redo the download again in the sub-instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2025-07-07 21:43:32] |
juicebro - Posts: 57 |
It is a sub-instance but I have followed these instructions in the main instance Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data The 6M chart is still broken on the main instance (and the sub-instance too.) |
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