Support Board
Date/Time: Tue, 26 Aug 2025 11:52:31 +0000
ISSUES WITH HISTORICAL DATA DOWNLOAD
View Count: 122
| [2025-07-03 16:55:19] |
| User257500 - Posts: 2 |
|
Hi I connected iq feed thenni disconnected and my account cannot download historical data. Kindly assist. I have package 11 I also cannot even connect iq feed as I'm getting no data whatsoever |
| [2025-07-03 16:55:26] |
| John - SC Support - Posts: 41464 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-04 14:21:09] |
| Sierra_Chart Engineering - Posts: 20734 |
|
We apologize for this issue. This is now resolved. Update Sierra Chart to the current version. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-04 14:21:16
|
To post a message in this thread, you need to log in with your Sierra Chart account: